Strategic Relationship Manager, Lloyds
Merchant Services
+ An annual performance-related bonus and Share schemes including free shares
2 days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
+ An annual performance-related bonus and Share schemes including free shares
2 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Significant merchant acquiring / payments experience in a senior client-facing role, with a track record managing complex merchant relationships and delivering commercial outcomes and portfolio growth
- Commercial ownership across retention and growth, including leading pricing discussions, contract negotiations, renewals and RFP responses with senior client partners
- Proven negotiation and partner management skills, comfortable influencing at Board / senior leadership level and working across internal delivery colleagues to get outcomes
- Ability to manage a portfolio commercially and operationally, spotting emerging issues/needs early, shaping solutions, and protecting income through strong live‑service relationship management
- Delivery approach — able to lead the transition/implementation of new relationships and coordinate internal teams to land changes safely and effectively
Desirable
- Experience handling RFP‑led competitive opportunities and shaping win strategies across merchants and sectors
- Demonstrable understanding of risk and operational resilience in acquiring (how to deliver growth while ensuring the organisation is not exposed to undue risk)
- Confidence operating across the wider payments ecosystem (schemes, gateways, PSPs/ISVs, orchestration and value‑added services), bringing market insight into client strategy and internal proposition development
- Strong communication style: clear, credible and able to represent the business with senior merchants and internal colleagues
What the job involves
- As a Strategic Relationship Manager, you'll be accountable for end‑to‑end client outcomes: protecting existing revenue, driving sustainable growth, building propositions to meet evolving client needs, and feeding client insight into the broader Cardnet and Group payments strategy
- This is an opportunity to operate at pace and scale, influence beyond formal authority, and play a visible role in Cardnet’s transformation and long‑term growth
- Own strategic relationships with Cardnet’s most complex and high‑value merchants, taking senior accountability for income retention and growth by deeply understanding clients’ acquiring models, payment flows, risk profiles, and end‑to‑end payment ecosystems
- Lead the commercial strategy across your portfolio, retaining and growing revenue through pricing, contract management, renewals, RFPs and complex negotiations, while ensuring solutions are scalable, compliant and operationally resilient
- Develop and deliver sophisticated acquiring and acceptance propositions, working closely with Product, Technology, Operations, Risk and Legal to support omnichannel payments, gateways, value‑added services, scheme‑driven capabilities and tailored client requirements
- Drive strategic growth across merchant services, finding opportunities in value‑added services, partnerships, new acceptance models and emerging payment capabilities, and feeding client and market insight directly into Cardnet’s product, sector and growth strategies
- Operate as a senior payments specialist across the bank, partnering with Relationship Banking, Coverage and Sales teams to support coordinated client strategies, unlock wider Lloyds Banking Group opportunities, and improve the value of Cardnet within broader client relationships
- Partner with Sales and Go‑to‑Market teams on complex opportunities, shaping pipeline strategy, supporting high‑value deals and RFPs, and applying deep payments knowledge to improve win rates and commercial outcomes across priority sectors
- Take clear ownership of performance against income and growth targets, actively managing pipeline, forecasting delivery, prioritising opportunities, and addressing under‑performance to deliver sustainable, long‑term revenue outcomes
- Bring deep payments and merchant services expertise to the role, staying close to industry trends, scheme developments, regulatory change and competitor activity. You’ll represent Cardnet externally through client forums, industry events and speaking opportunities, using ecosystem insight to strengthen client conversations and improve Cardnet’s market profile
Application process
- End Date: Monday 02 March 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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