Customer Support Representative, Coinflip

• Curious. You want to know the how and why behind what you do and utilize it to build an amazing customer experience
• Patient. Opening the world of crypto to new users means we’re often educating them on our technology
• Flexible. You can multitask calls, chats emails and texts to meet our customers where they are
• An effective communicator. You prize listening to our customers and championing their needs while putting them at ease
• Motivated. Whether it’s collaborating with the team or working on your own, you can shine in any capacity
• Solution oriented. You’re not interested in just treating the symptom but finding the root cause of an issue
• A scholar. You are as passionate about education, especially in a field as dynamic as cryptocurrency, as we are
• Business fluent in Spanish and English
• High School Diploma or equivalent required
• Minimum typing speed of 30 WPM
• Competent computer literacy
• Troubleshooting experience, Microsoft Office familiarity preferred
• Technical Acumen (iOS, Android, etc)
• The ideal candidate is committed to and prioritizes their growth and skill enhancement

Desirable

• We’re seeking a Bilingual Customer Support Agent (Spanish and English) responsible for supporting our ATM customers, maintaining compliance standards, and addressing technical issues with our various products
• Supporting our ATM customer base via phone, chat, email and SMS
• Handling any functional questions regarding the usage of our ATMs and App
• Provide basic cryptocurrency education to our customers
• Troubleshoot ATMs and report any noticeable customer or equipment trends
• Adhering to all performance expectations
• Other duties as assigned