Senior Corporate Systems Engineer, DoubleVerify
Collaboration Platforms
$94-160k
Software platform for digital media measurement and analytics
Open for applications
Software platform for digital media measurement and analytics
1001+ employees
Open for applications
$94-160k
1001+ employees
Company mission
To build trust and transparency across the digital advertising ecosystem and help advertisers succeed.
Role
Who you are
- Bachelor's degree in Information Technology, Computer Science, or related field — or equivalent hands-on experience
- 5+ years of IT support experience in a corporate environment, with demonstrated Tier 2/3 troubleshooting capability
- Extensive knowledge of Google Workspace administration — must
- Extensive knowledge of Slack administration — must
- Strong experience supporting and troubleshooting macOS and Windows OS — must
- Hands-on experience managing conference room AV systems and collaboration technology — must
- Experience with ITSM/ticketing platforms (Freshservice, ServiceNow, or equivalent) — must
- Experience with Okta, JAMF, and/or Workspace ONE — advantage
- Experience with IT onboarding processes and hardware logistics — advantage
- Experience with conference room AV technology and enterprise conferencing platforms (Google Meet, Zoom, MS Teams) - advantage
- Strong communication and interpersonal skills, with the ability to mentor and guide remote team members
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
- Self-motivated individual with a proactive, service-first mindset
- This role may require occasional travel to regional U.S. offices to support IT-related matters
- Annual travel to other DoubleVerify offices for strategic team meetings
- Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!
What the job involves
- Reports To: IT Operations Manager, Corporate Systems
- Reporting to the IT Operations Manager, located in New York, the Corporate Systems IT Specialist is a NYC-based role responsible for providing advanced (Tier 3) technical support to DoubleVerify's global workforce and serving as the highest point of escalation for the remote IT support team
- This role requires deep hands-on expertise in Google Workspace, Slack, macOS, Windows, and conference room/AV technology
- A successful candidate will be highly technical, resourceful, and service-oriented — comfortable working directly with end-users, mentoring remote support staff, and maintaining the technology environment at our NYC Global HQ
- This role is critical to ensuring a seamless end-user experience and operational continuity across IT services
- Own administration and governance of Google Workspace — user and group lifecycle, Drive and shared-drive permissions, security and compliance settings, third-party integrations, and advanced end-user issue resolution
- Own administration and governance of the core collaboration platforms — Google Workspace and Slack — user and group lifecycle, Drive and shared-drive permissions, channel governance, security and compliance settings, third-party integrations, guest access, and advanced platform-level issue resolution
- Administer and govern the broader collaboration application stack — including Monday.com, Notion, and similar productivity and collaboration tools — managing workspace configuration, access, integrations, and platform-level support
- Provide direct, white-glove technical support to C-level executives and leadership — ensuring rapid, discreet, and reliable resolution of their technology needs across devices, collaboration tools, and conferencing
- Manage incoming demand in the ticketing system — triaging, prioritizing, and load-balancing the Corporate Systems queue; driving tickets to resolution within SLA; and surfacing recurring issues for permanent fixes
- Build and maintain the department knowledge base — authoring and curating SOPs, troubleshooting guides, and self-service documentation to deflect tickets and standardize resolutions
- Mentor and provide technical guidance to the remote IT support team — upskilling staff, raising the team's first-touch resolution rate, and reducing escalation volume over time
- Support conference room AV and collaboration technology at the NYC HQ as needed, partnering with regional teams on standards and escalations
Our take
The importance of digital advertising continues to grow, but it can be difficult for companies to protect their brand identity online. DoubleVerify solves this problem using software that monitors campaign performance in real-time.
Since it was first launched, DoubleVerify has successfully carved out an impressive market share, and now boasts customers such as digital advertising giant Facebook as long-time customers. Its success is largely owed to the quality of its technology, which far outperforms that of its rivals. DoubleVerify has consolidated its success by expanding the range of languages its tools support. It has also expanded into new markets such as Australia and New Zealand, a key indicator of the company’s continued growth.
The digital ad space is changing constantly, and DoubleVerify will need to remain as agile and adaptive as it is at present in order to compete with rivals such as Tremor and Quantcast. But with a 2021 IPO, several recent rounds of funding and new product releases, it looks set to tackle its competitors head on and stay ahead of the game.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2020
$350m
GROWTH EQUITY VC
Aug 2011
$33m
LATE VC
Total funding: $396.5m
Company benefits
- Comprehensive Coverage: Because we want you to stay healthy.
- Pension Matching: 401(k) or country-specific contributions.
- Tuition Reimbursement: never stop learning.
- Generous Parental & Compassionate Leaves: putting families first.
- Onsite & Virtual Events & Wellness Activities: Team activities, wellness offerings, games and more!
- Flexible Lifestyle Spending Account: Gym, fitness class, self-care, or even pet care? You're covered for this and more.
- Mental Wellness Days: Take a day off for yourself.
- Global Access to Mental Health Resource: Investing in you being your best self.
- Hybrid Work Schedule: Making the most of your time.
- Peer Nominated Awards: Recognizing DV values in action.
- Seasonal Employee Appreciation Gifts: Enjoy summer treats and holiday sweets.
- Self-Directed Paid Time Off: You work hard. Enjoy it.
Company HQ
SoHo, New York, NY
Leadership
Mark Zagorski
(CEO)Mark joined the DOubleVerify team as CEO in 2020,. Prior to this, he was the CEO for Telaria and an Executive VP/Head of Nielsen Marketing Cloud for Nielsen. He also spent 7 years at eXelate as CRO and CEO.
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