+ Stock options
AI-based customer service platform
Job no longer available
AI-based customer service platform
201-500 employees
Job no longer available
+ Stock options
201-500 employees
To help businesses reinvent how they support customers in a digital world.
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View 10 more jobs at Glia
20% employee growth in 12 months
Mar 2022
$45m
SERIES D
Jan 2021
$78m
SERIES C
Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.
Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.
The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.
Steph
Company Specialist at Welcome to the Jungle