Welbe Advocate, WelbeHealth
Bilingual Chinese/English
Salary/Wage base range for this role is $21.07 - $27.81 hourly + Bonus + Equity
At-home healthcare for the elderly
Be an early applicant
At-home healthcare for the elderly
501-1000 employees
Be an early applicant
Salary/Wage base range for this role is $21.07 - $27.81 hourly + Bonus + Equity
501-1000 employees
Company mission
To help seniors thrive and live longer with greater connection, vitality, and meaning.
Role
Who you are
- Bilingual/English/Mandarin
- High School Diploma or Equivalency required
- Minimum of one (1) year of experience working in a call center environment where a service/support role was primarily performed
- Must be flexible with work hours
- Excellent organizational and communication experience
- At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment
What the job involves
- The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services
- We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more
- Our core values and participant focus lead the way no matter what
- The Welbe Advocate I will focus on either inbound and/or outbound assignments within the Call Center (the Hub), which includes but is not limited to call management (answering inbound calls), outbound scheduling, authorization processing, inquiry reply, clinic-based scheduling, and other administrative tasks
- The Welbe Advocate will provide outstanding customer service to all stakeholders (participants, families, partners, and clinic team members), and will be accountable for proper documentation and maintaining current and accurate records of all the scheduled appointments
- Answer incoming phone calls, emails, and contacts as requests come in, and appropriately screen, transfer, resolve and dispose of calls expeditiously while adhering to all process and documentation standards
- Review, process, schedule and authorize orders according to department protocols
- Ensure that appropriate and timely documentation of all updates, encounters, and communication is documented in source systems as outlined by department protocols
- Effectively coordinate the scheduling of participants’ appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in WelbeHealth Appointment Scheduling Protocol
- Provide eligibility status and benefit information for participants
- Address both participant and provider inquiries (Including authorization status and requirements) and if unable to resolve, escalate as appropriate
Our take
Healthcare and insurance can be tricky to navigate, especially for the eldest and most vulnerable. That's what WelbeHealth aims to change with its healthcare management program for seniors.
It markets its program as ‘PACE’ - that’s Program of All-inclusive Care for the Elderly - which means that once a patient signs up, WelbeHealth coordinates and pays for all their healthcare, taking pressure off the patient and caregivers. It’s covered under Medicare and Medi-Cal and puts a strong focus on coordinating support to help patients stay at home and remain an active part of their community.
There’s a wide market for healthcare management, particularly healthcare for seniors. WelbeHealth’s offer has raised impressive funds and seen solid growth and community impact. In 2023, it bolstered its growth with new hires in key leadership positions, indicating its attractiveness for medical science and technology leaders.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2020
$30m
SERIES C
Jun 2018
$15m
SERIES B
Total funding: $61.2m
Company benefits
- TIME TO RECHARGE: We believe in healthy and refreshed employees. That’s why full-time employees get 17 days of paid time off in year one, 12 company holidays and 5 sick days
- EQUITY PARTICIPATION RIGHTS FOR ALL: Our success is a reflection of our employees. That’s why we’ve implemented a best practice from leading companies: Equity Grants for all employees
- COMPREHENSIVE BENEFITS: We’ve got you covered! Health, dental, vision and life insurance coverage. Paid parental leave. 401k matching program. Continuing Medical Education opportunities
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Adam Groff
(Co-founder)Co-founded Calibrater Health, GoHealth Urgent Care and Better Life Partners, and work at Dartmouth Hitchcock Medical Centre.
Si France
(CEO & Co-founder)Former Engagement Manager at McKinsey, and co-founder & CEO of GoHealth Urgent Care.
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