Workplace Technology Technician, Starling Bank
1-5 days a week in office
Mobile-first bank offering personal, joint and business accounts
Job no longer available
Mobile-first bank offering personal, joint and business accounts
1001+ employees
Job no longer available
1-5 days a week in office
1001+ employees
Company mission
To solve our customer's problems - and build the best bank in the world.
Role
Who you are
- Extensive experience in troubleshooting computer hardware and OS - Both MacOS and Windows 10
- Experience supporting cloud solutions including Okta, Google Workspace, Slack and Atlassian products
- Experience with day to day administration of MDM platforms - Jamf Pro and Intune a plus
- Experience with troubleshooting and managing Zoom room AV equipment
- Knowledge of best practices around data and endpoint security
- Coding/scripting experience - Python, Powershell, and/or Bash
- You care about providing outstanding user experience and putting our users first
- You're a team player and work towards a common goal - no task is too big or small for you
- Due to the nature of the role, you are expected to work from the office in a hybrid capacity. Days WFH can vary depending on team requirements
What the job involves
- As a Workplace Technology Technician, you will act as the point of escalation for the Technology support analysts, as well as collaborating with other team members to solve technical problems
- You will closely collaborate with the Workplace Technology Engineers, supporting them on projects that will drive excellence and improve self-service and automation within the Workspace Technology department
- Resolve issues escalated to the team - These include complex issues escalated from the Technology Analysts or from other teams
- Provide support and guidance to the Technology analyst team - taking ownership of issues when required
- Office hardware maintenance - Zoom Rooms hardware troubleshooting, swap outs, and digital signage configuration
- Incident escalations - working with 3rd party suppliers and vendors to resolve issues when required
- Contributing to Engineering projects to ensure a successful delivery:-
- Provide clear and concise runbook documentation
- Testing deployment policies
- Testing software payloads from MDM (Jamf and Intune)
Salary benchmarks
Our take
Starling started life focused on consumer banking, it has since found most of its success by competing in the business banking space. Its caught up with Tide and beaten the likes of Monzo and Revolut to a more complete offering for businesses.
This progress resulted in the company receiving a £100M grant in April 2019 from a body created to boost competition in SME banking, which it has used to accelerate building a full suite of digital banking products: intelligent forecasting tools, and digitally-enabled relationship management functions, as well as lending products. Since then, it has gone on to raise significant rounds of funding with leading investors such as Goldman Sachs.
As well as continuing to expand in the UK, its expanding in Europe. And its imminently launching an international bank in Dublin, which has allowed it to offer its current account across the European Union post-Brexit
Banking for small businesses has historically been ignored, even though the experience is poor. Starling is in tune with knowing what its customers want, and continues to build out its range of third-party products within its banking app thanks to support from its open API. Having achieved profitability, it currently has 26 integrations, including Xero, but that figure continues to grow.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Apr 2022
$173.1m
LATE VC
Jun 2021
$46.5m
LATE VC
Total funding: $1.1bn
Company benefits
- Time off: 25 days holiday, plus your birthday as an extra freebie. You can also opt out of bank holidays and take them when works for you!
- Health insurance: Private health insurance with Vitality Health, one of the UK's leading private medical insurers
- Pension scheme
- Paid volunteering leave: We encourage all our employees to give back. You can take up to 16 hours paid leave a year, specifically to help causes meaningful to you
- Gym & cycle to work schemes: We offer discounted gym memberships and cycle to work schemes through salary sacrifice
- Perkbox: For a wide range of retail, entertainment and leisure discounts (as well as cash back) at a huge variety of businesses
Company HQ
Spitalfields, London, UK
Articles
Leadership
Anne Boden
(Founder)Held senior roles in finance over a 30 year career, including COO for AIB and Head of EMEA for RBS. Was CEO of the company for 9.5 years.
Raman Bhatia
(Group CEO)Previously CEO of OVO, Board Member at Bud, Head of Digital Bank (UK) at HSBC and VP at HouseTrip, among other roles.
Diversity, Equity & Inclusion at Starling Bank
Manuela Torrijos-Simon (Group Financial Controller)
- In the spirit of Aiming for Greatness and Doing the Right Thing, we want to be the bank with the best approach to Diversity and Inclusion
- The Always Open Forum at Starling empowers employees to come together and own their areas of interest, supporting their agenda both internally and externally
- The forum creates a safe space for conversations about all Diversity and Inclusion topics, with the spotlight currently on 3 focus areas; Race and Ethnicity, LGBTQ+ and Mental Health.
- We’re about to launch a new group to support Disability, and all of these teams help bring Starlings together to improve our workplace
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