Customer Success intern, Implicity
Salary: between 800€ and 1200€ / month. + Equity
Office located in Rue du Louvre, Paris
Universal remote monitoring platform for cardiac patients
Job no longer available
Universal remote monitoring platform for cardiac patients
101-200 employees
Job no longer available
Salary: between 800€ and 1200€ / month. + Equity
Office located in Rue du Louvre, Paris
101-200 employees
Company mission
To improve clinic operations and the standard of care by harnessing the full power of data.
Role
Who you are
- Student (e.g., Bachelor's or Master's degree) in Business, Finance, Analytics or Engineering
- Strong interest in the healthcare sector and/or tech (software/SaaS)
- Technical understanding and aptitude for learning software systems
- Communication and interpersonal skills, ability to explain technical concepts clearly
- Strong analytic skills and ability to take a step back, you are capable of analyzing processes, identifying optimization areas, and making data-driven decisions
- Empathetic and customer-centric mindset
- Proactive, organized, and capable of managing multiple tasks simultaneously
- You speak fluently French & English
- You have a strong work ethic & daily act with integrity, honesty and fairness
- You are definitely a thoughtful team player, looking to make your colleagues successful
What the job involves
- Working closely with our Customer Success team, and under the direct supervision of Julie, you will provide valuable support on the following missions:
- Actively contribute to the follow-up of our existing customers, helping with reporting preparation, database updates, and presentation creation
- Assist with customers’ visits and internal meetings, allowing you to understand the commercial and relational stakes in the field
- Help the team maintain strong relationships with our customers, participating in understanding their unique needs and challenges
- Respond to customer inquiries (phone, email), guiding them and providing initial answers to platform usage questions
- Assist the team in preparing training materials and usage guides, thereby contributing to educating our clients on our solutions
- Take part in cross-functional projects aimed at improving our internal processes and the operational efficiency of the Customer Success team
- Identify opportunities for tool and method improvements to make customer support more scalable
- Contribute to collecting and synthesizing customer feedback to relay to the Product team
- At Implicity, you will have a weekly meeting with your manager, to help you succeed in your mission, and continuously improve your skills
- Each team works with quarterly OKR, to be crystal clear, fair and honest with your targets
- A professionalizing internship within an experienced and passionate Customer Success team
- The opportunity to develop key skills in customer relationship management, technical support, project management, and process optimization in an innovative environment
- A concrete immersion in the functioning of a healthcare technology company, with varied and responsible missions
- A stimulating, supportive, and ever-evolving work environment
Application process
- We are looking for a 4-6 month internship, starting ASAP or by September
- Short video call with Anne, Head of Customer Success International or Anaïs, Lead CIED Customer Success (30min)
- Operational Interview with Julie, your future manager (60min)
- Job Offer (usually follows within 72 hours 🤞)
- Depending on your availability, the recruitment process should last less than 2 weeks
Our take
The MedTech boom has seen many innovations through the 2010s, and Implicity, a remote patient monitoring and cardiac data management company, has definitely had a clear lineage of growth since its founding in 2016.
Implicity develops software to monitor and analyze the information from pacemakers and cardiovascular devices to aid physicians and healthcare professionals through all stages of a patient’s treatment. However, maintaining growth on one product alone is hard, especially with so much MedTech competition. Implicity remedies this with its other product, a data analysis platform that uses AI and cloud technology to analyze the devices linked up to its aforementioned pacemaker and cardio health platform. Implicity leverages this data for use in patient management, clinical studies, and R&D.
Playing both fields of MedTech has diversified the draw for hospitals and companies to Implicity. It continues to update and diversify the double offering via updates to its systems with the company hoping to exemplify the continued innovation that is key to MedTech company growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2024
$3m
GRANT
Apr 2022
$23m
SERIES A
Total funding: $30.7m
Company HQ
North Cambridge, Cambridge, MA
Leadership
Arnaud Rosier
(Co-Founder & CEO)Currently a Cardio Electrophysiologist at Ramsay Santé Hospital. Previously a Cardiac Electrophysiologist at Groupement des Hôpitaux de l'Institut Catholique de Lille and Cardiologist at ADHP.
David Perlmutter
(Co-Founder & CIO)Previously worked in R&D at AIRTAG, as a Project Manager at HITRONETIC and as a Research Intern at CNES.
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