Senior Product Manager, Zapier
Interfaces
Canada: 167,400 - 209,200 - 251,00 CAD
Workflow automation service
Job no longer available
Workflow automation service
501-1000 employees
Job no longer available
Canada: 167,400 - 209,200 - 251,00 CAD
501-1000 employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- You are obsessed with the customer. You have a strong desire to deliver a high-quality experience for every single user who touches the product. You will drop what you are doing to take a Zoom call with a customer, in fact, you probably talk with several customers every week right now. You would rather talk with customers than work on PRDs or organize Jira
- You sweat the details. You know that there’s a conversion rate behind every new feature introduced (or bug that exists in the product). You strive for a high-quality experience and you regularly test key user flows on a weekly basis. If you run into a bug on a demo call, it makes your heart sink
- You are excited about the opportunity to scale a product from 1 to 10. You should already have experience shipping value to customers at scale. You can see around corners when it comes to shipping new features and will preemptively think about how to mitigate potential problems
- You have an eye for design. You have an established track record of working with product designers. If you have a background in design this will be a huge plus. You regularly pair with product design to build and optimize features and user flows. Whenever you receive a link to a Figma file, you get excited
- You have experience in B2B SaaS and rallying the team around these business metrics. You enjoy connecting daily work to the bigger picture and key business metrics, ideally through storytelling and narrative
- You have strong product intuition. You understand the value of “gut feel”, but you know that it needs to be backed up with quantitative data and hard evidence too. You understand the value of proper tracking and analytics. You know Amplitude or Mixpanel like the back of your hand
- You have a track record of rallying your team around KPIs and business metrics. You can cast an exciting vision of the future and get the entire team to perform at a high-level
- You are hungry to make an impact. You know that building product is a means to an end. You want to build a line of business for Zapier that generates meaningful revenue and is loved by customers at the same time
- You are a skilled written communicator. Zapier is a 100% remote team and writing is our primary means of communication. You can use written communication to communicate your team’s vision, roadmap, and progress. You know the right tool for the job whether it’s managing the day-to-day cadence of projects or building cross-company momentum around a project
- You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves
What the job involves
- We're looking for a Senior Product Manager to join our talented New Products team in North America
- As the new guide, you'll be leading a team of skilled engineers, designers, and marketers who are all passionate about helping people achieve success with automation through Zapier
- Our mission is to make work easier and more productive for everyone, and we're thrilled to have you on board to help us make that happen!
- You'll be the owner of one of our newest products, Interfaces, which is changing the game for businesses by offering a customizable, drag-and-drop system with components that connect to automated workflows. With text, media, forms, different views and displays, you'll have everything you need to create seamless and effective automated processes
- Product Lifecycle Management: You will spearhead the product journey from the initial stages of development right through to the exciting launch into the market. You will work alongside a dynamic and diverse team of experts, ensuring that our products are delivered with precision and punctuality
- Roadmap Development: You will have the exciting task of crafting, managing and refining a product roadmap that aligns with our organizational objectives. This roadmap will provide a clear and concise pathway for the Interfaces team, ensuring that each task is aligned with our larger strategic goals
- Strategic Leadership: You will be the driving force behind the high-level product strategy for Zapier Interfaces. Using your keen foresight, careful planning and insightful analysis of market trends and opportunities, you will significantly impact Zapier's competitive positioning
- Customer Interaction: We value the importance of maintaining regular connections with our customers, which is why a key part of your role will involve consistent engagement with our users. Your customer-centric thinking will significantly shape our product decisions, ensuring that our customers' needs, desires and potential product use cases are always front and center
- Data-Informed Decision Making: You will leverage tools like Amplitude to glean vital insights, understand patterns and interpret product performance metrics. Your data-driven decision-making process will lead to improved product functionality and higher customer satisfaction
- Optimization Expert: Your proficiency in conducting A/B testing will drive enhancements to both user experience and conversion rates. By continually refining our offerings, you will drive Interfaces' market fit and overall success
- Team Leadership: You will guide and rally engineers, designers and marketers to deliver high-impact projects. Your collaborative spirit will be a cornerstone responsibility in your role
- Stakeholder Communication: We believe in effective communication, which is why you will adopt effective communication channels to consistently update all stakeholders, including executive management. Your role will involve delivering both written and verbal updates detailing progress, wins and challenges. This ensures transparency, improves team synergy and aligns the entire organization with product milestones and directions
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operational needs. As people used more software services, Zapier founders saw the need to connect the actions between these software and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since its founding, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator and has also been a pioneer of remote working.
Zapier has so far been able to capitalise heavily on its advantage as one of the first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon, and organisations are only going to need more of them. This puts Zapier in a strong position for growth, but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(Co-Founder & CEO)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(Co-Founder & CTO)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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