Digital Customer Engagement Specialist, GitLab

$62.7-134.4k

+Equity Compensation & Employee Stock Purchase Plan. Salary applicable to candidates based in California/Colorado/Hawaii/New Jersey/New York/Washington/DC only

Tableau

Google Sheets

Gainsight

Junior and Mid level

Remote from Canada, US

More information about location

One DevOps platform

Job no longer available

One DevOps platform

1001+ employees

B2BSaaSDevOps

Job no longer available

$62.7-134.4k

+Equity Compensation & Employee Stock Purchase Plan. Salary applicable to candidates based in California/Colorado/Hawaii/New Jersey/New York/Washington/DC only

Tableau

Google Sheets

Gainsight

Junior and Mid level

Remote from Canada, US

More information about location

1001+ employees

B2BSaaSDevOps

Company mission

To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.

Job

Company

Role

Who you are

Experience in Customer Success, Customer Experience, or Marketing, preferably in a SaaS environment
Strong skills in data analysis and reporting, with proficiency in tools such as Google Sheets and experience with Tableau, are a plus
Knowledge of customer success tools like Gainsight or similar, email marketing tools, and Learning Management Systems (LMS)
Detail-oriented with excellent analytical, organizational, and problem-solving skills
Exceptional written and verbal communication skills
Capable of managing multiple priorities and collaborating effectively in a dynamic, fast-paced environment
Experience with marketing automation tools and/or customer success platforms is highly desirable

What the job involves

GitLab is seeking a Digital Customer Engagement Specialist to join our Customer Success team. This role is instrumental in managing and executing digital outreach programs that effectively engage our users and drive product adoption and enablement
The ideal candidate will collaborate across teams to support innovative digital initiatives, including email campaigns and live customer events, contributing to our ongoing mission to optimize customer experience
Assist in the planning, execution, and monitoring of digital programs, including email campaigns and customer live events
Coordinate with cross-functional teams, including marketing, sales, and customer success, to ensure seamless execution of digital strategies
Analyze data from various sources to identify trends, derive actionable insights, and inform strategic decisions
Prepare and maintain detailed reports on the progress, performance, and outcomes of digital program initiatives
Establish and manage a lightweight project management framework to effectively oversee new and ongoing projects
Maintain comprehensive documentation of team activities and projects to enhance communication within the team and with external stakeholders

Our take

GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.

According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.

GitLab was in the right place to capitalise on the recent trend toward rapid digital transformation and remote working. This trend is expected to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (3.9)

Trustpilot (1.5)

Company

Funding (last 2 of 8 rounds)

Sep 2019

$268m

SERIES E

Dec 2018

$20m

SERIES D

Total funding: $434.7m

Company benefits

We offer benefits to manage your health, wealth, and well-being regardless of location
Flexibility in schedule to be there for life’s important moments
Equity compensation & Employee Stock Purchase Plan offered
Generous Paid Time Off

Company HQ

Financial District, San Francisco, CA

Leadership

Sid Sijbrandij

(CEO)

Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.

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