Operations Assistant, Brilliant Earth
The targeted budget for this position is $21/hour
Office located in Secaucus, NJ
Sustainable and inclusive fine jewelry
Be an early applicant
Sustainable and inclusive fine jewelry
501-1000 employees
Be an early applicant
The targeted budget for this position is $21/hour
Office located in Secaucus, NJ
501-1000 employees
Company mission
To cultivate a more transparent, sustainable, compassionate & inclusive jewelry industry.
Role
Who you are
- A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your targets
- It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment
- Communication is Key. You have a way with words. Whether you’re interacting with a vendor or teammate in person, via email, or by chat, you’re clear and concise
- Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
- A Mind for Multi-Tasking. You’re an expert at managing multiple tasks simultaneously in a fast-paced environment
Desirable
- Experience in data entry or administrative fields preferred
- Experience in a fast-paced, high-volume work environment
- A passion for socially and environmentally responsible organizations and products
What the job involves
- Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package
- The team coordinates and executes day to day operations while maintaining strong relationships with our partners
- As a team member, you will collaborate within a close-knit team, and learn every aspect of the business
- Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship
- Receive product and enter product details into our internal system
- Perform quality assurance checks on incoming and outgoing product
- Review orders to ensure they are ready to ship to customers
- Support customer care team via phone and email with any product-related escalations
- Complete a high volume of data entry within a specified time frame, ensuring accuracy
- Meet goals and targets as assigned by leadership
- Collaborate with internal teams in a fast-paced, high volume work environment with a high attention to detail
Application process
- You’ll receive an email when we’ve received your application, and can expect an update within a week of applying
- The interview process for this role includes a phone call with the recruiting team, an online exercise, and an interview with one of our leaders!
Our take
Brilliant Earth has been working since 2005 to provide luxury, ethically sourced jewellery direct to consumers. The company specializes in diamonds from Canada, Botswana and Russia, and successfully went public in 2021.
Sourcing conflict-free gemstones is an increasing priority in jewelry purchasing, especially for Brilliant Earth’s predominantly Millennial and Gen Z customer base. This may prove interesting terrain to navigate: whilst these generations are more inclined towards eCommerce, high-end jewelry shoppers have proven resistant to shopping online. So Brilliant Earth may need to maintain its brick-and-mortar showrooms.
Scaling up their online presence, however, may help them net a good share of what continues to be a highly fragmented market. Much may depend going forward on how far luxury jewelry customers are willing to make the digital switch in their purchasing habits. With companies like Signet Jewelers reporting substantial boosts in eCommerce sales, there may yet be an appetite for it, and Brilliant Earth's IPO in 2021 has helped it gain wider recognition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match
- Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year
- Disability and Life insurance. 100% employer-paid
- Pre-Tax Commuter Benefits
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings
- Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry
- Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling
- Giving Back and Volunteer Opportunities. In additional to our giving back programs, our teams support local initiatives and spend time together by volunteering
Company HQ
Financial District, San Francisco, CA
Leadership
Beth Gerstein
(Co-Founder & CEO)They worked as an Associate at Booz Allen & Hamilton, and then studied for an MBA at Stanford.
Eric Grossberg
(Co-Founder & Executive Chair)They are a Harvard and Stanford Business School graduate who started out as a Business Analyst at McKinsey. They initially served as Brilliant Earth's co-CEO.
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