Product Manager, AirHelp

• We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway
• Proven Product Management Experience: You’ve led full customer-facing product lifecycles, ideally in fintech or insurtech, delivering impactful results in a fast-paced environment
• Technical Acumen & Curiosity: Comfortable discussing APIs, integrations, and web technologies with engineering teams. Skilled in identifying technical constraints, evaluating feasibility, and proposing solutions
• Stakeholder & Partner Alignment: Proven ability to influence and coordinate with internal teams and external partners. Strong communication skills for negotiating trade-offs and setting clear expectations
• Analytical Mindset: Skilled in product analytics and user research; comfortable working with data to drive decisions and measure impact
• Customer-Centric Vision: Deep empathy for user needs, with a passion for improving customer journeys at every touchpoint, both consumer and partner-facing

Desirable

• Champion the Customer Experience: Research users, analyze markets, and leverage data to identify pain points and opportunities. Transform insights into better customer journeys and product improvements
• Own B2B2C Integrations: Work with external partners to define integration needs, ensure smooth implementation, and maintain strong relationships to align objectives and drive success
• Lead Cross-Functional Collaboration: Collaborate with the Head of Insurance, marketing, sales, engineering, finance, and other teams to define product goals, scope, and timeline. Communicate progress, resolve conflicts, and ensure alignment. Embrace Agile principles to deliver continuous improvement and adaptability
• Drive End-to-End Product Lifecycles: Oversee the product lifecycle from ideation to release and optimization. Continuously improve products for better usability, performance, and profitability
• Optimize Customer Flows & User Journeys: Map and optimize user flows to reduce friction in B2C and B2B2C channels. Drive improvements in customer engagement, satisfaction, and conversion rates
• Data-Driven Decision Making: Define and track key product metrics. Use qualitative and quantitative insights to prioritize features, validate decisions, and guide product strategy
• Strategic Roadmapping: Create and maintain a roadmap with quarterly milestones and long-term goals. Collaborate with leadership and stakeholders to align product initiatives with the company vision