IT Manager, Kiddom

• Ideal experience working at growth companies scaling IT from 200 hundred to over one thousand employees
• Functional expertise working with various business systems: implementation, configuration, administration
• SSO expertise: Advanced knowledge of SAML, SCIM, and OIDC protocols. You should be comfortable configuring complex app integrations
• A problem solver with a “no task is too small” attitude combined with ability to troubleshoot enterprise level network or system outages
• Strong familiarity with cloud-based productivity tools and modern SaaS environments
• Experience managing employee onboarding/offboarding, device management, and hardware audits

Desirable

• Kiddom is looking for their first IT Manager to lead and scale our internal technology environment as our team continues to grow
• This role will be responsible for IT across the company - managing vendors, resolving support tickets, troubleshooting complex technical issues, and ensuring a smooth onboarding and off-boarding of employees
• This role will be accountable for results across IT — setting standards, guiding vendors, improving workflows, and stepping in directly when issues require deeper technical expertise or faster resolution
• You’ll work closely with People Operations, Business Systems, and Engineering to support both day-to-day needs and long-term growth
• Employee Technology & Daily Support
• Oversee the systems and processes that support employees throughout their time at Kiddom, from first-day setup through offboarding
• Troubleshoot complex hardware and software issues across Apple (macOS) devices and environments
• Demonstrate deep expertise in Google Workspace Admin, including advanced configuration and management
• Evaluate and improve our Mobile Device Management (Kandji) strategy, with a critical focus on scalability and best practices
• Conduct a comprehensive review of our security posture and align systems with industry best practices and common compliance frameworks (e.g., SOC 2, privacy requirements)
• Partner with cross-functional members to resolve complex technical issues and day-to-day support requests quickly and efficiently
• Serve as a trusted IT partner to employees and leaders, explaining technical decisions in clear, approachable ways
• Support Operations & Service Quality
• Set expectations and standards for how IT support is delivered across the company
• Continuously refine processes, documentation, and tooling to reduce friction and prevent repeat problems and provide meaningful technical contribution
• Tools, Vendors & Asset Oversight
• Manage relationships with external IT providers, ensuring quality, responsiveness, and cost efficiency
• Own the internal IT toolset, including identity management, single sign-on, endpoint management, and automation platforms
• Oversee purchasing, tracking, refresh cycles, and retirement of company-owned devices and equipment
• Compliance & Operational Readiness
• Work closely with Engineering to ensure IT practices support compliance and risk management goals
• Implement safeguards that protect the company while minimizing unnecessary friction for employees
• Maintain clear records and evidence for IT-related controls and procedures
• Building for the Future
• Apply lessons from fast-growing organizations to design IT systems that won’t break at scale
• Anticipate future needs as the company grows in size, geography, and complexity
• Use judgment to decide when structure is necessary and when flexibility better serves the business
• Explore how automation and emerging technologies (including AI-powered support tools) can improve efficiency and user experience