Senior Manager of Strategic Operations, Steno

• We’re looking for someone who thrives in ambiguity, digs deep into data to uncover insights, and is driven to deliver real change across the organization
• You move beyond traditional analysis—you're hands-on in implementing solutions, combining rigorous structured thinking with the speed and agility of a startup environment
• You want genuine ownership, see problems as opportunities, and are energized by the challenge of scaling a growing company
• If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too
• You have 5-7+ years in consulting and strategy & ops (preferably with a high-growth startup)
• You have strong SQL skills and are comfortable with BI tools (Looker, Tableau) and Python or similar
• You have a track record building dashboards and translating data into executive-ready insights
• You have sharp structured thinking—you break down ambiguous problems into clear frameworks
• You have experience leading cross-functional projects and managing senior stakeholders
• You're tech-fluent—comfortable navigating and optimizing operational systems
• You have a bias for action; you ship, not just recommend

Desirable

• Steno is growing! We’re looking for a Senior Manager of Strategic Operations to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry
• In this role, you will be the go-to problem solver for leadership when complex challenges arise. Reporting directly to the Director of Strategic Operations, you'll take ownership of high-impact initiatives from conception through execution
• Your days will involve running strategic assessments, building compelling business cases, and delivering data-driven recommendations that directly influence how the company operates and grows
• Take ambiguous problems and turn them into clear frameworks and action plans, owning initiatives end-to-end—scope them, build the plan, and see them through
• Run strategic assessments (market entry, vendor evaluations, competitive analysis) and deliver recommendations leadership can act on
• Lead cross-functional initiatives that span Sales, Operations, Product, and RevOps, keeping teams aligned and accountable while becoming the trusted expert on business best practices across the organization
• Design processes and workflows that scale with a growing business
• Build fluency in our data—uncover insights that shape decisions and surface trends before anyone asks
• Use storytelling to communicate business insights and your recommendations by pulling, structuring, and presenting data to diverse audiences
• Build dashboards that tell a clear story about how the business is performing and support teams to make the right decisions
• Translate complex data into insights non-technical colleagues can act on