Senior Customer Success Manager, Tipalti

CA$115.2-144k

OTE

CA$102.4-128k

BASE

+ Stock Options. Target Bonus is 12.5% of base salary

Salesforce

Zendesk

JIRA

Gainsight

Senior and Expert level

Vancouver

More information about location

3+ days a week in office

AI-powered platform for finance automation

Be an early applicant

AI-powered platform for finance automation

1001+ employees

B2BArtificial IntelligencePaymentsSaaSAccountingAutomationProcurement

Be an early applicant

CA$115.2-144k

OTE

CA$102.4-128k

BASE

+ Stock Options. Target Bonus is 12.5% of base salary

Salesforce

Zendesk

JIRA

Gainsight

Senior and Expert level

Vancouver

More information about location

3+ days a week in office

1001+ employees

B2BArtificial IntelligencePaymentsSaaSAccountingAutomationProcurement

Company mission

To make it as easy as possible for employees and suppliers to collaborate with finance.

Job

Company

Role

Who you are

5+ years of relevant experience with a minimum of 5+ years of customer success or account management experience, preferably in the Fintech space
ERP experience, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus
A proven ability to network with senior internal and external personnel (CEO, CFO, etc.), including key contacts outside your own area of expertise
Sought after by colleagues at all levels for your input, expertise, and help
Highly organized with excellent oral and written communication and interpersonal skills
High level of enthusiasm, initiative, commitment, and professionalism
Ability to gather complex requirements and work with a team to design a solution and build compelling value propositions
Previous Project Management role or skills are a plus

What the job involves

Build and manage strong relationships with a portfolio of 25+ clients, guiding them through adoption, expansion, and long-term success
Act as a trusted advisor by providing strategic insights, sharing best practices, and driving the use of Tipalti’s solutions
Serve as the primary point of escalation, ensuring timely resolution of issues with empathy and a focus on win-win outcomes
Drive customer outcomes including adoption, retention, advocacy, and net dollar retention, while uncovering upsell and cross-sell opportunities
Collaborate cross-functionally, using customer feedback and data to inform prioritization and improve the customer experience
Mentor and coach team members, supporting onboarding and contributing to initiatives that strengthen the broader Customer Success team
Proven track record of exceeding renewal targets and navigating complex contract negotiations to secure favorable terms. Drives revenue growth through proactive account management, identifying and closing upsell opportunities

Our take

Digital finance innovations across the last decade have dramatically changed how financial operations are conducted, with businesses managing their payables workloads digitally. Despite such innovations, many workflows are still conducted manually, leading to time-consuming, repetitive and inefficient workflows.

Tipalti provides a global payments, accounts payable and purchase order automation platform, with tools for each area to reduce manual workflows and optimize operations. The platform’s functionalities are designed to be flexible for the scaling of growing businesses, helping to optimize financial visibility, efficiency and control without the need for business infrastructure changes.

Whilst individual platforms exist for these functions, Tipalti has recognized that businesses do not want to juggle fragmented software solutions inefficiently, and delivers everything in one place. It continues to develop its offering, with a recent influx of funding supporting the incorporation of agentic artificial intelligence capabilities.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-3% employee growth in 12 months

Glassdoor (3.3)

Trustpilot (3.3)

Company

Funding (last 2 of 8 rounds)

May 2023

$150m

GROWTH EQUITY VC

Dec 2021

$270m

SERIES F

Total funding: $766m

Company benefits

Hybrid work model
Equity packages
Company events
Collaborative work spaces
Opportunities for professional growth
Inclusive community
Global opportunities and exposure
Authentic colleagues
Autonomy

Company HQ

Town Center, Foster City, CA

Leadership

Chen Amit

(Founder & CEO)

General Manager of ECI Telecom from 1998 to 2000. Experience as CEO of Atrica.

Salary benchmarks

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