Customer Success Manager, inriver
Product information management (PIM) solutions
Be an early applicant
Product information management (PIM) solutions
201-500 employees
Be an early applicant
201-500 employees
Company mission
To build a more sustainable future by helping customers exceed expectations at every stage of the product journey.
Role
Who you are
- Minimum Bachelor’s degree in business, computer science, or IT related field, Master’s in business or related field preferred
- Minimum of 2 years Customer Success/Consultant experience
- Experience working in a performance driven culture with goal setting and defining & measuring customer KPIs
- Strong communication and customer interaction skills
- Excellent written and oral communication skills in English. Preferred if you speak Swedish, Danish or Norwegian
- Demonstrated ability to be proactive and take initiative to get things done
- Ability to work in a fast paced, multiple account environment
- Proven team player
- Experience understanding of SaaS/Cloud solutions and technology desired
- Understanding of organizational change management
- Able to interpret technical requirements and translate solutions to involved parties up to C-level or enterprise level customer stakeholders
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Experience using inriver PIM, other PIM solutions and integrations highly desirable
- SalesForce, Zendesk, CRM experience highly desired
What the job involves
- The Customer Success Manager has the drive and passion to guide and advise customers throughout their inriver journey
- The Customer Success Manager will drive product adoption that generates business value for inriver customers while working tirelessly to ensure positive Customer Health and satisfaction in close collaboration with partners and inriver teams
- You will align closely with customers to jointly build a success strategy in line with their goals and support their needs as they evolve with us with a consultative approach
- This position is an integral part of our long-term relationship with customers, and the efforts put forth by this individual will directly impact the value realized and the ultimate success of that partnership
- Customer Success at inriver focuses on the customer experience and ensuring each client is fully onboarded, realizing value quickly and ultimately generating outcomes that lead to long-term customer lifetime value
Our take
Inriver, a prominent player in the field of product information management (PIM) software, offers solutions that allow enterprises to optimise their product journey across diverse touchpoints.
With its PIM platform, inriver aids businesses in managing the entire product lifecycle, from sourcing and creation to distribution and recycling. The company's unique proposition lies in its integration of digital shelf analytics and flexible ecosystem connectivity, ensuring scalability and adaptability to growing demands on product data. Inriver's approach to PIM, supporting both B2B and B2C enterprises, underscores its commitment to turning product information into a strategic asset, resonating with over 1,600 global brands.
Inriver has launched its next-generation syndication platform, which offers advanced API connectivity for seamless distribution to marketplaces, channels, and endpoints. This addresses the intricate challenge of content mapping, enhancing efficiency and accuracy for customers seeking to place their products on the digital shelf. This move is indicative of inriver's proactive stance in meeting the evolving needs of modern commerce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2020
$32m
LATE VC
Aug 2017
$11m
LATE VC
Total funding: $55.4m
Company values
- Innovate
- Be Curious
- Have Fun
- Work Smart
- Take Responsibility
Company HQ
Gamla staden, Malmö, Skåne County
Articles
Leadership
Johan Boström
(Co-Founder)Served as the company's CPO from 2004-2023. Previous Owner of Via Anna/Serendipity Innovations. Also worked as a Sales Director and ECM Specialist at UDK.
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