Account Manager, AirDNA
$65-75k
Short-term rental data analytics
Job no longer available
Short-term rental data analytics
101-200 employees
Job no longer available
$65-75k
101-200 employees
Company mission
To empower our customers to smartly grow their business.
Role
Who you are
- 3+ years of experience in Account Management, Sales, Research or/and Analytics
- Experience with DMO's, location intelligence, measurement, digital media attribution and metrics
- Full proficiency in English both verbal and written
- Proven track record or revenue growth and client satisfaction / retention
- Experience managing customer life cycles (contract negotiation, renewals, upsells, cross-sells)
- Strong understanding of data and how it helps businesses make better decisions
- Ability to communicate with all teams across the company to resolve any client questions/issues
- Understand your segmented industry exceptionally well to be able to provide insights and data nuggets on a regular basis
- Quick learner, organized, problem solver and self-motivated with the ability to prioritize your own work
- Experience with difficult conversations such as negotiation and focus on problem-solving and finding solutions in challenging situations
- Expertise with Google Apps, MS-Office, Hubspot, SQL and Tableau
What the job involves
- This is a strategic role and you will be responsible for intimately understanding the needs of your customers, proactively communicating with them to ensure they understand their data, and identifying opportunities to sell them other products
- Your responsibility is the reduction of both customer and dollar churn
- Be the internal advocate of our clients
- Train and gain adoption of the Arrivalist platform
- Manage existing clients by building and nurturing relationships and strategically move accounts forward toward renewals (40 - 50 accounts)
- Formulate and execute an organized plan on how to grow revenue through upselling and cross-selling within its assigned client base
- Manage invoicing (preparation and delivery)
- Triage customer questions and manage the responses with feedback from internal Product, Engineering and Analytics Teams
- Create client facing reports with the analytics team
- Develop and maintain expert-level knowledge of AirDNA’s product offerings
- Responsible for commercial, technical and product support thru the client’s lifecycle with AirDNA (from the moment of onboarding done & handover completed by Sales Team) including discovery, opportunity evaluation, opportunity closure, onboarding and go-live monitoring
- Ensure that our clients see, read, understand, utilize and act on the valuable insights generated
- Set up and project manage custom campaign measurement
Our take
The short-term rental market is booming, and with that comes a rising demand for actionable rental data. Enter AirDNA - an industry leader providing predictive analytics software designed to give rental operators the edge they need to succeed.
AirDNA leverages powerful machine learning algorithms to track the daily performance of over 10M property listings around the world, delivering invaluable insights into Airbnb hosts, rental managers, hoteliers, and investors alike.
Acquired by Alpine Investors in 2022, the company is now poised for even more growth, with access to more funding and a broader customer base. To stay ahead in the competitive market, the company will need to double down and is doing so with the recent acquisition of Uplisting, a leading vacation rental software provider. Blending its property management tools with AirDNA's data will help ensure it continues to lead the way in rental data and analytics.
Freddie
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Company benefits
- Generous Vacation Policy
- Continued Education Stipend
- Quarterly Team and Company Outings
- Hybrid Work Environments
- Language Classes
- Dog Friendly Offices
Company HQ
Union Station, Denver, CO
Leadership
Rohit Bezewada
(CEO)Joined AirDNA in 2024 as CEO. Alongside this, they are an Operating Executive at Alpine Investors. Previously they were the COO and CFO of Trucker Tools and worked in Investment Banking at J.P. Morgan and in Business Development at Uber.
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