Client Service Executive, CMC Markets

French Bilingual

Salary not provided
Entry and Junior level
Toronto
CMC Markets

Online trading platform

Open for applications

CMC Markets

Online trading platform

1001+ employees

B2CB2BTradingFinancial ServicesSaaS

Open for applications

Salary not provided
Entry and Junior level
Toronto

1001+ employees

B2CB2BTradingFinancial ServicesSaaS

Company mission

To use the latest tech and tools to give our customers the very best trading experience.

Role

Who you are

  • You will excel in Customer Service
  • You will be Bilingual in English and French
  • Excellent verbal and written communication skills
  • This could be a move for you from a large firm to smaller organisation where you will gain more exposure into the business
  • This could be your first step into the Financial Services space
  • You may have studied Business, Finance, Economics etc and are looking for a break into the industry
  • Demonstrate resilience and capacity to work with customers in a high-volume call centre

What the job involves

  • CMC Markets has an exciting new opportunity for a Client Services Executive!
  • Our Toronto office is looking for a Client Services Executive (French Bilingual) to work collaboratively with our Premium Client Management team and wider business
  • You will play a major role in creating a positive client experience through exceptional service and problem solving

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Insights

20% employee growth in 12 months

Company

Company benefits

  • Pension: 9% = 5% company contribution and 4% self-contribution -CMC Markets will match up to 7%
  • Life Assurance: 4 x salary
  • Health Insurance provided through Vitality
  • Income Protection
  • Holiday: 25 days - per calendar year + additional day off for your birthday
  • Breakfast provided for office days
  • Discretionary Bonus

Our take

CMC Markets is a global provider of online retail financial services. The company enables users to trade financial instruments through its award-winning next-generation trading platform, allowing them to access various tools such as technical analysis, price projection, and forums.

CMC Markets stands out through its business model - the company aims to focus on client service in order to attract new clients and maintain a high retention rate. The market confirms the success of its strategy, with a large percentage of its revenue generated by clients who have been with the company for more than 2 years. The company is also highly rated for its client satisfaction, and sets out to educate its audience on CFD, forex and share trading, frequently hosting webinars, events, and online courses.

CMC Markets' focus appears to be on continuing to invest in new technologies and customer service, in order to support its expanding client base. For example the launch of the “Plus Plan” account for its stock trading platform, CMC Invest, means investors can now open ISAs through CMC, adding more flexibility for users to make choices for their own investment journey.

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Kirsty

Company Specialist at Welcome to the Jungle