Senior Backend Engineer, Gorgias
DevRel
+ Equity
2 days a week in office
The conversational AI platform for eCommerce
Job no longer available
The conversational AI platform for eCommerce
501-1000 employees
Job no longer available
+ Equity
2 days a week in office
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- 5+ years experience in back-end
- Experience with high-traffic applications and continuous development/deployment
- Experience with distributed systems and asynchronous workloads
- You care about working on applications that put the customer's needs first and you thrive in a fast-paced and distributed environment
Desirable
- Big plus if you have led architectural transformations, especially from Monolithic ones to (micro) service architectures
- Big plus if you have experience implementing authorization protocols (OAuth2), user federations, RBAC, Identity providers…
- Desirable experience with Python, Postgres, Keycloack
- Desirable experience with JS Frontend frameworks
What the job involves
- The Developer Relations team is in charge of:
- Design, implement, and document Gorgias public and private APIs at scale
- Identify bottlenecks and work with other internal teams in order to optimize API latency and stability
- Expand Gorgias’ authentication and authorization capacities while following industry's best standards
- Build and maintain an ever-growing partner ecosystem by building the Gorgias App Store and working on technical solutions with other developers (within and outside of Gorgias)
- Identify opportunities for third-party developers to integrate deeper with Gorgias
- Put in place monitors, metrics, and end-to-end tests to guarantee API SLOs are up to Gorgias’ standards
- Gorgias started opening broadly to third-party developers a couple of years ago and needs another senior developer to help accelerate the development and capacity of its APIs
- Your role is to participate to architectural transformations, the Developer relations (DevRel) is a central piece in our organization and has ownership of our main Core domains (Tickets as Gorgias is a Helpdesk and Customers)
- Your responsibility is to design, implement, and maintain systems and features at scale: APIs and Auth systems
- Design strong models and APIs in collaboration with senior ICs taking into consideration both external and internal developers’ constraints
- Specify abstraction levels to our data models and ingestion pipelines to guarantee reusability and maintainability at scale
- Work closely with a senior manager, a product manager, a product designer, and other senior developers within a tribe
- Develop and ship features to production
- Provide support for these features (following a rotation)
- Be on-call for these features (following a rotation)
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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