Operations Assistant, Brilliant Earth
The compensation range for this position is $21 hourly
Office located in Secaucus, NJ
Sustainable and inclusive fine jewelry
Be an early applicant
Sustainable and inclusive fine jewelry
501-1000 employees
Be an early applicant
The compensation range for this position is $21 hourly
Office located in Secaucus, NJ
501-1000 employees
Company mission
To cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
Role
Who you are
- A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your targets
- It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment
- Communication is Key. You have a way with words. Whether you’re interacting with a vendor or teammate in person, via email, or by chat, you’re clear and concise
- Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
- A Mind for Multi-Tasking. You’re an expert at managing multiple tasks simultaneously in a fast-paced environment
Desirable
- Experience in data entry or administrative fields preferred
- Experience in a fast-paced, high-volume work environment
- A passion for socially and environmentally responsible organizations and products
What the job involves
- Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package
- The team coordinates and executes day to day operations while maintaining strong relationships with our partners
- As a team member, you will collaborate within a close-knit team, and learn every aspect of the business
- Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship
- Receive product and enter product details into our internal system
- Perform quality assurance checks on incoming and outgoing product
- Review orders to ensure they are ready to ship to customers
- Support customer care team via phone and email with any product-related escalations
- Complete a high volume of data entry within a specified time frame, ensuring accuracy
- Meet goals and targets as assigned by leadership
- Collaborate with internal teams in a fast-paced, high volume work environment with a high attention to detail
Application process
- If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team
- Please include a sentence about your favorite shape of diamond
- You’ll receive an email when we’ve received your application, and can expect an update within a week of applying
- The interview process for this role includes a phone call with the recruiting team, an online exercise, and an interview with one of our leaders!
Our take
Brilliant Earth has been working since 2005 to provide luxury, ethically sourced jewellery direct to consumers. The company specializes in diamonds from Canada, Botswana, and Russia, and successfully went public in 2021.
Sourcing conflict-free gemstones is an increasing priority in jewelry purchasing, especially so for Brilliant Earth’s predominantly Millennial and Gen Z active customer base. This may prove interesting terrain to navigate: whilst these generations are more inclined towards eCommerce, high-end jewelry shoppers have historically proven resistant to shopping online. So Brilliant Earth may need to maintain its current presence of brick-and-mortar destination showrooms across the US, which they have expanded to reach 22 locations across the US.
Scaling up their online presence, however, may help them net a good share of what continues to be a highly fragmented market. Much may depend going forward on how far luxury jewelry customers are willing to make the digital switch in their purchasing habits. With companies like Signet Jewelers reporting substantial boosts in eCommerce sales, there may yet be an appetite for it, and Brilliant Earth's IPO in 2021 has helped it gain wider recognition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Competitive Compensation
- Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match
- Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year
- Disability and Life insurance. 100% employer-paid
- Pre-Tax Commuter Benefits
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings
- Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry
- Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling
- Giving Back and Volunteer Opportunities. In additional to our giving back programs, our teams support local initiatives and spend time together by volunteering
Company values
- Commitment to the Customer
- Partnership and Positivity
- Bias Toward Action
- Embrace Growth & Change
- Mission Mindset
- Ownership
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Beth Gerstein
(CEO)They worked as an Associate at Booz Allen & Hamilton, and then studied for an MBA at Stanford.
Eric Grossberg
(Executive Chairman)They are a Harvard and Stanford Business School graduate who started out as a Business Analyst at McKinsey. They initially served as Brilliant Earth's co-CEO.
People progressing
Customer Experience Regional Manager
SVP, Customer Operations
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Brilliant Earth
Kim Garcia (Director, Talent Acquisition )
- In 2020, we released one of the industry's first gender-fluid collections, the Mx Collection. We also offer gender-neutral engagement rings and wedding bands, inclusive sizing, and a virtual try-on experience with technology that allows anyone to visualize jewelry on their unique skin tones.
- As of the end of 2021, 41% of employees, 29% of people managers, and 36% of directors and above identified as BIPOC.
- Female Led: Female CEO, 4 out of 7 female board members.
- Female Majority: 79% of employees, 70% of people managers, and 57% of directors and above.
- DEI Training: We offer specific diversity-related workshops to foster an inclusive environment and support self-assessments of our progress.
- We formed an employee-led Diversity, Inclusion and Belonging Council supported by an executive sponsor to engage and empower our employees and leadership, solicit employee feedback, and identify and support opportunities for us to improve.
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