Senior Strategic Alliances & Partnerships Specialist, Amadeus
+ Bonus and equity
Travel analytics software
Job no longer available
Travel analytics software
1001+ employees
Job no longer available
+ Bonus and equity
1001+ employees
Company mission
To power better journeys through travel technology.
Role
Who you are
- Demonstrable and substantial experience in hotel revenue management, business intelligence, or data analytics
- Proven track record in developing and managing strategic partnerships, delivering results and exceeding customer expectations
- Strong knowledge of the hospitality industry preferred; familiarity with the Demand360 product a plus
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with diverse stakeholders
- Ability to work independently and manage multiple projects and priorities
- Willingness to travel up to 25% of the time
What the job involves
- In this role you’ll be responsible for managing the relationship with new Demand360 product customers internationally, helping them onboard and ensure customer satisfaction and usage through education and hands-on training
- You will also lead go-to-market responsibilities for new Business Intelligence (BI) data partnerships, working closely with the global BI Partnership team, sales, marketing, and product teams
- Manage the end-to-end onboarding process for new Demand360 customers, ensuring a smooth and seamless transition from contract signing to product activation
- You will review contracts, validate data quality and integrity, and deliver customized training sessions to meet customer needs
- Provide proactive and responsive support and guidance to existing Demand360 customers, helping them leverage the full potential of the product and addressing any issues or queries promptly
- Monitor and report on customer usage, satisfaction, and retention metrics, and identify opportunities for increasing value, upselling, cross-selling, or renewing contracts
- Lead the go-to-market strategy and execution for new BI data partnerships globally, working closely with the global BI Partnership team, sales, marketing, and product teams
- Develop and maintain strong relationships with key stakeholders and decision-makers within the BI data partner organizations, and act as the main point of contact for any partnership-related matters
- Conduct market research and analysis to identify new BI data partnership opportunities and trends and provide feedback and insights to the product team
- Stay abreast of the latest developments and innovations in the BI data industry, and communicate the value proposition and competitive advantage of Demand360 to potential partners
Our take
Legacy Spanish travel and tourism IT provider Amadeus has been working in the industry since 1987 when it was originally founded as a European global distribution system (GDS) for airlines. Now its software connects travellers to journeys via agents, search engines, tour operators, accommodation, and transport.
Having diversified in the mid-noughties to match the evolution in digital technology, Amadeus now powers business analytics and software solutions for 16 sides of the travel industry and with 6 business tools. It doesn’t spread itself thin either, with more than 15,000 employees across the world and growth still in motion.
Amadeus continues to solidify its position as a leader in the travel and hospitality tech sectors, evidenced by its strong financial performance in the second quarter of 2024. The company's significant revenue growth, strategic acquisitions, and partnerships underscore its commitment to innovation and expansion and it doesn't plan to slow down anytime soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company HQ
San Pascual, Madrid, Spain
Leadership
Luis Maroto
(CEO & President)Previously Deputy CEO and CFO at Amadeus before becoming the President and CEO in 2011. They also worked as a Corporate Support Functions Director at Grupo Bertelsmann.
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