Senior User Experience Designer, SeatGeek
Shopping Experience
$130-188k
+ Equity stake
Ticketing platform for live events
Be an early applicant
Ticketing platform for live events
501-1000 employees
Be an early applicant
$130-188k
+ Equity stake
501-1000 employees
Company mission
To power a new, open entertainment industry where fans have effortless access to experiences, and team, venues, and shows have seamless access to their audiences.
Role
Who you are
- SeatGeek is where passionate fans and ambitious builders come together to reshape live entertainment. If you’re excited to make finding the perfect seat as magical as the live event experience itself, we’d love to hear from you
- 4+ years of relevant product design experience shipping impactful consumer products with exceptional UX at scale, ideally in marketplace & mobile contexts
- Experience in both iterative, experiment-driven approaches as well as zero-to-one initiatives that have resulted in impact on business and customer outcomes
- Strong customer empathy and a tasteful eye for great design & UX
- Excellent communication and storytelling skills, matched with proficiency in modern prototyping tools like Figma, Loveable, or Claude to communicate ideas effectively
- A strong fluency of data. You are equally at home diving into UX research and collaborating with analysts to get the insights you need to make decisions and inform your designs
- Proven ability to lead cross-functional teams toward ambitious goals with urgency
- A demonstrated curiosity in new technologies and how they can solve user problems in new ways
- Experience with consumer platforms and use cases is a requirement
- Ideally, experience with leveraging video, images, or user-generated content to create great user experiences
What the job involves
- We are looking for a Senior Product Designer to join our team to define the future for the most important part of our shopping experience, our event page
- This is the key stage in a fan’s shopping journey, where fans decide on the perfect tickets
- We want you to shape and design a vision and strategy that strengthens our position as industry leaders in the hearts & minds of both fans & our partners
- Fans often have thousands of ticket options, all at different prices, each with varying views, perks and event experiences
- It’s your job to help them make sense of all this complexity, creating an experience that is easy, guides fans with expertise, and brings the excitement of the live experience to shopping. A ticket should not just be a dot on a map
- This is truly one of the most complex and rewarding surfaces in consumer product. Where emotion meets economics, and where a fan’s next unforgettable memory begins
- Build on our vision and strategy for SeatGeek’s event screen experience, and define how millions of fans decide which seat turns into a lifelong memory
- Alongside your engineering, product, and analytics counterparts, design and execute across a roadmap of small growth-focused wins and larger differentiated bets that improve our fan experience & create business impact
- Blend user, data, and domain knowledge to identify opportunities and define intuitive user experiences that abstract away the complexity of ticketing
- Stay on the bleeding edge of consumer shopping behavior and where AI & emerging technology is re-shaping how fans shop for tickets
- Build and maintain strong relationships with clients, and internal marketing & operations teams, particularly in advocating for where new or improved content can redefine the fan experience in your area – think video, images, maps, view from seat etc
- Advocate for and act as an ambassador to the rest of the company for the event screen experience, evangelizing work and celebrating wins. Collaborate with other designers across the Fan Experience in terms of dependencies, opportunities, and influence on enterprise shopping use cases
- Provide mentorship to early career designers, and contribute to enhancing our UX team culture and best practices
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$77.8m
SERIES D
Total funding: $419m
Company benefits
- Benefits: We provide access to high-quality health insurance coverage, ample paid time off, and a matching 401k program.
- Parental leave: Congrats on welcoming a bundle of joy into your life! We offer 16 weeks of leave in a 12-month period.
- Subscriptions: Health and wellness are incredibly important so we cover employee subscriptions to services like One Medical, Ginger.io and Headspace.
- Team events: Regular virtual team hangs & happy hours are essential, especially while we’re all working remotely. We also put our typical day-to-day work aside for company-wide hackathons 3-4 times per year.
- Ticket perk: SeatGeek employees receive a monthly ticket-purchase stipend for live events!
- Flexible work environment: Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely. A WFH stipend to support your home office setup.
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Jack is also a Founding Partner at Founder Creative. Previously, he founded Scribnia and worked as an Associate Consultant at Bain & Company.
Russell D'Souza
(Co-Founder)Previously, Russell co-founded Scribnia and worked as an Analyst at Monitor Group.
Eric Waller
(Co-Founder & CTO)Eric previously co-founded Niqos where he worked as a Web Developer for 3 years. He also served as a Web Developer at Tickerhound and as a User Experience Engineer at Amie Street.
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