Technical Operations & Delivery Lead, Hi Marley
Plus generous stock options
2 days a week in office
Communication platform for the insurance industry
Be an early applicant
Communication platform for the insurance industry
101-200 employees
Be an early applicant
Plus generous stock options
2 days a week in office
101-200 employees
Company mission
To provide the insurance ecosystem with a comprehensive communication platform.
Role
Who you are
- This is an exciting opportunity for someone who thrives on structure and delivery excellence, is fluent in tools like Jira, and can operate at both the systems and execution level
- Program Management Expertise: 4–6+ years leading technical, cross-functional programs in SaaS, platform, or product environments. Proven track record of on-time delivery of complex, multi-team projects
- Tooling and Systems Fluency: Deep experience configuring and administering Jira, Confluence, and delivery tracking tools. Bonus for experience with Jellyfish or similar analytics platforms
- Release & Workflow: Hands-on experience owning product release cycles, defining operational playbooks, and scaling delivery practices
- Operational Excellence: History of creating structure in scaling organizations. Able to design and implement workflows, playbooks, and tooling integrations from scratch
- Communication & Reporting: Strong written and verbal skills with the ability to clearly summarize progress, risks, and dependencies for diverse technical and business stakeholders
- Detail-Oriented & Process-Minded: A passion for structure, clarity, and rigor. Thrives on catching edge cases, writing the checklist, and building systems that others trust
What the job involves
- We are seeking a Technical Operations & Delivery Lead to drive predictable, cross-functional delivery across Hi Marley’s product and technical teams
- This role blends operational rigor with hands-on program leadership, ensuring seamless execution of initiatives that span infrastructure, tooling, product workflows, and customer-facing programs
- As we scale and move upmarket, you will help evolve our product development operations while ensuring that complex programs are delivered on time and with clarity across the organization
- Program Delivery: Lead complex, cross-functional initiatives with technical depth—such as onboarding large carriers or rolling out new data infrastructure. Own the full delivery lifecycle: scoping, execution, risk management, cross-team communication, and milestone tracking
- Tool & Systems Management: Own Jira, Confluence, and supporting platforms. Design and maintain systems that enable real-time visibility into project status, dependencies, and risks across teams
- Release Management: Own the release calendar and execution rhythm, ensuring on-time, well-orchestrated delivery. Implement a scalable cadence that balances team velocity with go-to-market readiness
- Operational Workflow Optimization: Create, document, and evolve repeatable processes across product development, delivery, and launch readiness. Drive adoption of workflows that enable clarity, autonomy, and predictability
- Program Governance & Reporting: Maintain clear, consistent reporting for leadership and stakeholders. Drive accountability by facilitating standups, retrospectives, and cross-functional planning ceremonies
- Launch Readiness & Cross-Functional Coordination: Partner with Product Managers, Engineering Leads, and Enablement to align product releases with GTM milestones and internal communications
- Continuous Improvement: Actively identify bottlenecks, tool gaps, or misalignments. Lead retrospectives and drive a continuous improvement mindset across the delivery lifecycle
Our take
The insurance industry can be notoriously frustrating for policyholders during the claims process, with a reported 40% of people considering a switch of insurers following a claim. This is the outcome that Hi Marley wants to help carriers avoid.
The company uses an AI-enabled communication platform designed to allow insurance carriers and their partners to talk to policyholders in real time via simple text messaging. This ultimately gives carriers more opportunities to satisfy and retain their customers.
Hi Marley has enjoyed rapid in recent years, with a quadrupling of its user base. It has also more than doubled the number of carriers using its platform, which now include the likes of American Family, MetLife, Auto-Owners, Erie, and MAPFRE. Improvements such as the addition of a suite of collaborative tools to its platform seem likely to help it maintain its edge in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$12m
SERIES B
Mar 2021
$25m
SERIES B
Total funding: $62.5m
Company benefits
- Full benefits package including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Greene
(Co-Founder & CEO)Mike spent 5 years as an Accenture Management Consultant before working as an IBM Associate Partner and co-founding Futurity Group. They worked for Aon for 7 years before co-founding Hi Marley as CEO in June 2017.
Mitesh Suchak
(Co-Founder & Board Member)Mitesh was Managing Partner at Futurity Group before becoming Partner at Aon Inpoint. After 7 years, they left this role to co-found Hi Marley (originally as COO).
Salary benchmarks
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