Operations Coordinator, Steno
Litigation Support
Salary - $20- $25/hr. Plus Equity
Court reporting services
Open for applications
Court reporting services
201-500 employees
Open for applications
Salary - $20- $25/hr. Plus Equity
201-500 employees
Company mission
To optimize the litigation experience with a revolutionary approach to deposition services created by attorneys, for attorneys.
Role
Who you are
- You’ll thrive in this role if you are detail-oriented, proactive, organized, and efficiency-minded
- You have operational experience within the litigation industry or previous experience in a similar role, with a background in operations, customer success, or legal support
- You are highly organized, efficiency and process driven, and able to juggle multiple tasks and projects at once
- You have experience with Zendesk, Gmail, or similar platforms for managing tickets, client communications, and workflows
- You’re a proactive problem-solver who can operate effectively in a remote environment, takes initiative, and can “see around corners.”
- You have excellent written and verbal communication skills and can work effectively with teams across different time zones
- You are familiar with the litigation support industry and have a basic understanding of operational aspects like eFiling, service of process, court filings, and case management (a plus, but not required)
What the job involves
- We’re looking for an Operations Coordinator to join our winning team, which is revolutionizing the court reporting industry every day
- We’re a diverse team from all over the country (and beyond), and we’re crazy about redefining the boundaries of an outdated industry
- We’re seeking a reliable, organized professional who excels in managing processes, ensuring client satisfaction, and bridging communication between departments
- As the Litigation Support Operations Coordinator, you will be key in maintaining the seamless operational execution of our litigation support team
- If you’re looking for a company that offers support, guidance, and unlimited potential to grow into your best self, you can bet we’d love to have you too
- Triage and route incoming Litigation Support tickets, ensuring prompt resolution and adherence to Steno’s service-level agreements (SLAs)
- Manage communications to ensure inquiries are properly routed. Manage incoming phone calls, and ticket and case management in Zendesk, including managing duplicate records, merging cases, and ensuring data accuracy
- Collaborate cross-functionally to resolve customer issues and concerns, including escalation of time-sensitive requests to the appropriate person or department as needed
- Monitor job milestones, request vendor updates, update internal systems with critical notes and updates, and provide customers with job status
- Provide outstanding customer service, maintaining our commitment to a hospitality mindset, and a professional and empathetic approach in all interactions
- Support ongoing Lit Support projects, including maintenance of company reference materials and managing notes from Lit Support meetings
Our take
Steno is a court reporting agency that offers services to legal professionals, government agencies, and businesses. As a trusted partner, Steno allows law practices to streamline their operations and work more efficiently, all while maintaining the highest standards of accuracy and reliability in its reporting services.
Steno's services are tailored to cases that can take over a year to settle. One of the company's standout offerings is the 'DelayPay' product, which enables lawyers to defer payments for critical services such as court reporting, arbitration, videography, and interpreting until their cases are concluded.
Steno has experienced substantial progress over the past few years, with a growth rate that more than tripled in 2021 alone. Steno received $15 million in a 2024 Series B round as it begins to roll out its gen-AI-powered Transcript Genius, a tool for transcript analysis, indicating a culture of continued innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2024
$20m
GROWTH EQUITY VC
May 2024
$46m
LATE VC
Total funding: $87.5m
Company benefits
- Health, Vision, & Dental Benefits for employees and dependents
- Wellness/Mental Health benefits for employees and families
- Flexible Paid Time Off
- Options of Equity
- Home office setup, and a monthly stipend to cover internet/phone
Company HQ
South Park, Los Angeles, CA
Leadership
Greg Hong
(CEO & Co-Founder)Previously co-founded the restaurant reservation management system, Reserve (acquired by Resy/American Express) where they served as the CEO for 5 years.
Dylan Ruga
(Co-Founder)Currently a Trial Attorney at Stalwart Law Group, which they founded. Previously a Partner at Steptoe & Johnson and a External/Law Clerk at US Courts.
Dan Anderson
(CTO & Co-Founder)Previously co-founded the payment checkout process, Hail (acquired by Reserve) where they served as CEO. Also worked for the Zurich Insurance Company as Risk Consultant, Head of Application Security, and Director.
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