Support Operations Analyst, Zipline
$65-80k
3-5 days a week in office
Transforming the way goods move
Be an early applicant
Transforming the way goods move
1001+ employees
Be an early applicant
$65-80k
3-5 days a week in office
1001+ employees
Company mission
To build the world's first logistics system that serves all people equally.
Role
Who you are
- 2+ years of experience in customer support, operations, QA, or process improvement
- Strong communication, organization, and documentation skills
- Ability to identify operational inefficiencies and recommend practical solutions
- Comfortable working cross-functionally in a fast-paced environment
- Analytical mindset with experience using reporting or support tools
Desirable
- Experience in high-growth technology, logistics, aviation, or operational environments
- Experience with SOP development, QA programs, or support operations
- Familiarity with building reports throughout different software platforms such as Mode, Thoughtspot, Google Sheets or similar support platforms
What the job involves
- Zipline is seeking a Support Operations Specialist to help improve the quality, consistency, and scalability of our Customer Support organization. This role will focus on identifying operational gaps, improving workflows, documenting processes, and helping drive continuous improvement across the team
- This is a hands-on operational role. The ideal candidate will spend time reviewing support interactions, listening to calls, shadowing frontline workflows, and supporting customer interactions to better understand operational pain points and identify opportunities for improvement
- This position is based in South San Francisco, CA and will report to the US Customer Support Lead, full time onsite
- Review customer support interactions and workflows to identify quality and process gaps
- Conduct quality audits and identify recurring operational issues
- Listen to calls, shadow frontline teams, and engage directly with support operations
- Document and maintain SOPs, workflows, and operational guidance
- Partner with frontline teams and leadership to improve consistency and customer experience
- Support continuous improvement initiatives and operational reporting
- Help identify scalable process improvements across the support organization
Our take
Zipline is reinventing how the world moves goods - one flight at a time. What started as a bold idea to deliver life-saving medical supplies by drones has grown into the world's first logistics network designed to serve everyone, everywhere. From rushing blood and vaccines to remote clinics, to dropping off everyday essential for Walmart customers, Ziplines's autonomous drones are proving that fast, reliable delivery doesn't have to be limited by roads or geography.
Zipline has an edge over potential future competitors as the company has thousands of hours and over 35 million miles of flight to prove the system is safe and effective. It’s also one of the first companies to receive a full commercial operating certificate, putting Zipline in a strong position to continuously branch out to other markets.
The unicorn company operates globally and has signed its first government contract with Rwanda to provide up to 2 million drone deliveries by 2029. Beyond government partnerships, Zipline has its sight set on everyday consumers, preparing to launch commercial deliveries straight to individuals houses. With its Walmart collaboration expanding and even Chipotle orders taking to the skies in Texas, Zipline isn't just redefining delivery - it's aiming to reach every corner of commerce, with a future that looks as bright as its ambitions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
Mar 2026
$200m
SERIES H
Jan 2026
$600m
SERIES H
Total funding: $2.1bn
Company HQ
South San Francisco, CA
Leadership
Keller Rinaudo Cliffton
(Co-Founder & CEO)Having studied Economics and Biotechnology at Harvard, they worked for almost 11 months as a self-employed rock climber. They combined their academic and practical experience to co-found Zipline in July 2011.
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