Data Engineer, UJET
Software-Oriented
$140-165k
AI-powered contact center solutions
Job no longer available
AI-powered contact center solutions
201-500 employees
Job no longer available
$140-165k
201-500 employees
Company mission
To transform customer experience with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
Role
Who you are
- The ideal candidate is a Data Engineer with strong software engineering experience to build and operate scalable, reliable data systems
- 3+ years of experience as a Data Engineer or Software Engineer working with data
- Strong programming skills in Python
- Solid experience with SQL and analytical data modeling
- Hands-on experience with BigQuery
- Production experience with dbt (dbt Labs)
- Experience building and maintaining analytics-ready datasets
- Strong software engineering fundamentals (testing, version control, code reviews)
Desirable
- Experience with Google Cloud Platform (GCP) services (e.g., Cloud Storage, Cloud Functions, Cloud Run, Pub/Sub, Composer)
- Experience with Looker (LookML, semantic modeling, dashboards)
- Background in backend or platform engineering
- Experience with Ruby or Ruby on Rails
- Familiarity with CI/CD pipelines and infrastructure as code
- Experience with streaming or event-based architectures
What the job involves
- You will work closely with backend, product, and analytics teams to enable data-driven decision making and power production features
- Our data stack includes BigQuery, dbt (dbt Labs), Python, and Looker, running on Google Cloud Platform (GCP). Experience with Ruby (or Ruby on Rails) and GCP services is a strong advantage
- Design, build, and maintain scalable data pipelines using Python and dbt
- Develop and optimize BigQuery data models for analytics and product use cases
- Implement ELT workflows and enforce best practices in dbt (testing, documentation, versioning)
- Collaborate with analytics and finance teams to enable trusted metrics and dashboards in Looker
- Integrate data workflows with backend services and APIs
- Ensure data quality, reliability, and observability
- Optimize performance and cost across BigQuery and data pipelines
- Participate in system design, code reviews, and architectural decisions
- Support experimentation, reporting, and advanced analytics use cases
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
Building on earlier investment momentum, UJET has expanded its AI capabilities through the acquisition of Spiral, a conversational analytics company. The move combines automated customer interactions with deeper insight into why customers are reaching out, helping businesses spot patterns, predict issues and reduce churn. It positions UJET not just as a contact centre provider, but as a broader intelligence platform focused on proactively improving customer experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Chief Evangelist)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Kristin King
(CCO)Kristin joined the company in 2021 as a VP of Customer Success, since then she has held a number of roles and moved into the role of CCO in 2026. Previously, she spent 21 years at Windstream, joining in 2000 as a Regional Director of Sales, Michigan Region before working through a number of roles and leaving the company as VP of Kinetic, Customer Success in 2021.
Baker Johnson
(CBO & CMO)Baker joined the company in 2020 as a VP of Marketing, he then moved into the role of CMO in 2021 and added CBO to his title in 2025. Previously, he was a Senior Director of Strategy & Operations, Cisco Contact Center Solutions at Cisco and CMO at CaféX Communications
Leslie Blanke
(CPO)Leslie joined the company in 2020 as Head of Product Marketing, since then he has held a number of roles, becoming CPO in 2025. Previously, he spent over 4 years at Serenova as a Senior Director of Product Marketing, VP of Product Marketing & Strategic Alliances and Senior VP of Product Management.
Ian Peters-Campbell
(CTO)Prior to joining ujet.xc in 2025, Ian spent nearly 8 years at WEX as a VP of Global Platform Services, SVp of Platform Technology and SVP of Mobility & Payment Engineering.
Amy Devers
(CPO)Amy joined the company in 2025 as a Senior VP of Human Resources, moving into the role of CPO later that same year. She is also an Advisor & Consultant at evers Consulting Group. Previously, she spent nearly 4 years at JupiterOne as the Chief of Staff & VP, HR, VP of HR & People Operations, and as an Executive Consultant & Advisor.
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