Senior IT Engineer, Wayfair
Enterprise Tools
A global online homeware marketplace
Open for applications
A global online homeware marketplace
1001+ employees
Open for applications
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- A minimum of 8 years of demonstrated experience overseeing the planning, design, development, and implementation of software systems and applications
- 5+ years experience managing various SaaS tools for a global workforce of 5000+ users
- An deep technical understanding of email technologies such as SPF, DKIM, DMARC
- 5+ years experience using APIs for either automation of management or for bot and app integrations
- 3+ years of experience with scripting or programming languages such as Powershell or Python
- Excellent customer service skills to work with employees, vendors and stakeholders on delivering technical services
- Experience with a continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity
- A strong work ethic with a high aptitude for understanding and learning the administrative features of new SaaS tools
What the job involves
- This role reports directly to the Senior Manager of Enterprise Tools and collaborates closely with the Security, Corporate Communications, HR, and Marketing teams to enhance the employee experience with a variety of IT services including Google Workspace, Proofpoint, Slack, Docusign, Confluence, and more
- This team is responsible for managing and supporting enterprise applications used across Wayfair and is focused on delivering efficient and well run services that meet the needs of our Wayfair employees. This hands-on technical role is vital in designing and implementing automated processes, as well as establishing scalable policies and standards.
- Drive a variety of product-driven initiatives around solving strategic challenges, coordinating vendor roadmaps, onboarding new services, and working with business partners to improve the employee experience
- Support the acquisition of new tools, from requirements gathering, selection and testing, to purchase and deployment with rollout planning and integration with existing tools
- Configure, integrate, test, deploy, and maintain SaaS tools for employee use; create product and support documentation for end-users to ensure effective use of those tools
- Manage the Slack platform including deploy new features, define app/API integration policies, and review external and guest account requests
- Oversee Google Drive (storage), Docs, Sheets, and remaining Google Workspace tools
- Collaborate with internal teams, such as Corporate Communications, to define business requirements and address key challenges
- Monitor new product releases and seek ways to enhance continuous improvement initiatives
- Actively participate in resolving high-priority outages, troubleshooting efforts, and capacity/availability planning sessions
- Implement best practice policies and procedures for onboarding, scaling, security, backups and disaster recovery, for all services
- Create and maintain documentation for system configuration, mapping, processes, and service records
- Assist with contract renewals, ensuring timely negotiations and alignment with business needs
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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