Member Experience Associate, Industrious
The hourly compensation for this position starts at $25.25 + End of Year Bonus of $1500
5 days a week in office (Palo Alto, CA)
Coworking & private office space
Be an early applicant
Coworking & private office space
1001+ employees
Be an early applicant
The hourly compensation for this position starts at $25.25 + End of Year Bonus of $1500
5 days a week in office (Palo Alto, CA)
1001+ employees
Company mission
To meet people where they are to deliver a better work experience.
Role
Who you are
- No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer
- You’re energized by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together
- You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem
- You’re resilient. You know the value of having a routine, but you’re ready for the bumps too
- You’re willing to get your hands dirty and realize the behind the scenes work is not always glamorous
- You always look to improve and make things more efficient because staying busy is your happy speed
- Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs
- Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day
- Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc
- Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals, and equipment
- Ensure work areas are kept in a sanitary condition and all safety protocols are followed
What the job involves
- As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office
- You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities
- You’re proactive and take ownership over managing inventory and ordering your location’s supplies
- You build magnificent events and take the extra time to design unique signage because you know the magic is in the details
- You add new members into multiple systems so their first day in their office is seamless and memorable
- You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle
- You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions
- You take a walk in-tour while your Member Experience Manager is assisting another potential member
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple in recent years and has even taken over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company HQ
Union Square, New York, NY
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they co-founded and served as the CEO at Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
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