Customer Success Manager, project44
German Speaker
Real-time supply chain visibility platform
Open for applications
Real-time supply chain visibility platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To improve lives everywhere by creating a connected, predictable, and sustainable world.
Role
Who you are
- Experience working with fast-growth technology company, strongly preferred
- Experience working with a SaaS or platform product, strongly preferred
- Knowledge of supply chain, preferred
- At least 7 years of experience working with enterprise customers in Customer Success, Account Management, Sales Engineering or Consulting
- Comfortable presenting to executive leadership and in large groups of people
- Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done
- Organized with a strong sense of urgency to meet deadlines
- Highly customer-oriented attitude
- Excellent verbal and written English and German
- Some travel for key customer meetings and events
What the job involves
- The Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts
- Your core responsibility is to ensure our customer gets the highest value possible out of the p44 products along with an exceptional service level
- Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services
- Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal product and development teams
- Form relationships and educate the customer on new products and features to drive optimal product use and increase valued perceived
- Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to project and help prioritize product requests
- Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering or any other appropriate departments
- Facilitate and lead Executive Business Reviews with customers
- Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction
- Identify opportunities for upsell alongside sales and account management team
- Maintain up to date knowledge of logistics industry, EDI, and blockchain
Our take
There currently exists a huge amount of pressure on supply chains across almost every industry, resulting in a demand for streamlined solutions. Businesses are attempting to future-proof their supply chains by identifying bottlenecks that lead to logistic breakdowns, but with the market being so volatile, this is difficult to manage.
Project44 provides a digital platform that aims to improve communication between logistics companies, transportation providers, and supply chain systems. The platform consists of a variety of modular API tools that can be employed to produce real-time data and predictive analytics. This helps provide insights into shipment arrival times, supply chain bottlenecks, and opportunities to increase efficiency.
Many startups have released software platforms that aim to prepare companies and their supply chains. However, Project44 has taken a unique approach by presenting a more versatile solution to the volatility of supply chain demands. The company has kept up with the growing market by launching new products and updates, expanding geographically, and building its leadership team, all of which have put it in a good place to find success into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Oct 2022
$80m
LATE VC
Jan 2022
$420m
LATE VC
Total funding: $892.5m
Company benefits
- 401k plan
- Paid parental leave
- Vision and dental insurance
- Paid volunteer time off
- Work from home opportunities
- Health insurance
Company values
- Obsess over the customer: We strive for a frictionless experience at every step of the customer journey.
- Share the wheel: When others need help, we provide it. When we need help, we ask for it. When we work together, we win together.
- Build trust through real talk: We say and we do what's right, not what's easy.
- Roll up our sleeves: We are problem solvers. We approach problems with grit, resourcefulness, passion, and courage.
- Say:Do ratio: We strive to exceed a 1:1 ration between what we say and what we do. We set hight expectations and relentlessly strive to exceed them.
Company HQ
River North, Chicago, IL
Articles
Leadership
Jett McCandless
(CEO)They started their career with 7 years at YRC Freight before spending 5 years at GlobalTranz. They then founded CarrierDirect in 2011, before starting project44 as CEO.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 7 more jobs at project44