Customer Success Engineer, Qumulo
EMEA Weekend Coverage
Exabyte-scale data storage
Open for applications
Exabyte-scale data storage
201-500 employees
Open for applications
201-500 employees
Company mission
To help our customers unleash the power of file data at massive scale.
Role
Who you are
- Excellent written and verbal communication skills
- Strong problem-solving skills with a can-do attitude
- Demonstrated working knowledge of major cloud platforms, including compute, storage, networking, and identity management services
- Basic network troubleshooting skills and understanding of general network technologies
- Familiarity with Linux & Windows operating systems
- Familiarity with Windows Active Directory or LDAP
- Understanding of file permissions and access control in cloud environments
- 5 - 7 years experience in a customer-facing role, including 1-3 years of troubleshooting cloud environments
- Python Programming skills are a plus
- Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus, but not required
What the job involves
- Customers are the lifeblood of our company and Qumulo is looking for strategic, customer-focused, and results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies
- CSEs will engage and work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS and Azure
- The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution
- Please note this role's schedule will include weekend coverage
- This role will provide support to our customers in our follow-the-sun support model, covering weekend schedules, including Saturday and Sunday
- Work cross-functionally with our sales, product, and engineering teams to ensure customer issues are quickly resolved
- Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues
- Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments
- Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings
- Collaborates with peers and mentors on complex issues
- Consistently grow knowledge and expand skill sets in cloud technologies
Salary benchmarks
Our take
Modern businesses process, generate and store vast amounts of data, and this is only accelerating as companies adopt hybrid and remote work and find new ways to take advantage of the information they are accumulating. However, this data has to be stored somewhere, and as businesses scale they find they run out of room. Qumulo exists to offer an alternative to costly in-house solutions with a exabyte-scale data storage solution.
Qumulo offers a variety of cloud, hybrid and on-premises storage options, each taking advantage of the latest advances in storage technology, allowing a company to reliably scale its data requirements without costly infrastructure upgrades. Its platform also embeds a range of tools for creating workflows and applications with the file data for easy management and migration to cloud servers. This flexibility has seen Qumulo's product used by hundreds of companies from a range of business sectors including Industrial Brothers, UC San Diego SuperComputer Center and Progenity.
Qumulo has grown rapidly since its founding, experiencing 100% year on year growth through 2020 and attracting a large infusion of funding in a Series E round led by Blackrock. It has been investing heavily in its platform and technology, specifically taking advantage of increasing capabilities and decreasing costs in flash storage. As the data requirements of business only increase, Qumulo seems well positioned to continue its success streak.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2020
$125m
SERIES E
Jun 2018
$93m
SERIES D
Total funding: $347.3m
Company benefits
- Mental health & wellbeing benefits provided to you at no cost through Headspace Health
- Robust wellbeing program
- Phone & Internet stipend
- Global business travel insurance
- Anniversary gift program – gifts every year
- Referral bonus program
Company HQ
Pike Pine Retail Core, Seattle, WA
Leadership
Douglas Gourlay
(President & CEO)Alongside Qumulo, they are an Executive Advisor at Arista Networks. Previously held VP roles at Skyport Systems, Arista Networks, and Cisco.
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