Associate Client Executive, Thomson Reuters
Office located in Canada Square, London
Financial news and financial data provider
Posted today
Financial news and financial data provider
1001+ employees
Posted today
Office located in Canada Square, London
1001+ employees
Company mission
To help professionals advance their businesses and gain competitive advantage with the trusted answers only we can provide.
Role
Who you are
- Proactive and motivated to go above and beyond to keep customers happy
- A problem-solving mentality
- Superior communication skills (both written and oral) and comfortable presenting and speaking to Heads of Legal and other senior-level executives
- Outstanding organisational skills and the ability to manage multiple moving parts and accounts simultaneously
- Proven experience developing creative solutions to clients out of the ordinary problems
- Leadership skills with an empathetic approach – our success is based on our clients’ success so you must be ready to drop everything at a moment’s notice to help
- Prior experience in Account Management
- You will be – or will become – an expert in the Thomson Reuters suite of products and processes
What the job involves
- Reporting to the Sales Manager, this is an exciting opportunity to join the team which is designed to support our growth by nourishing, building and growing relationships with our client base
- Responsible for working with our existing small and mid-tier accounts you will be one of the main points of contacts for our customers by being their ‘Trusted Adviser’
- As a Associate Client Executive, at Thomson Reuters, you will:
- The Client Manager is responsible for the client renewal schedule and ensuring that the necessary contracts are issued and closed on time and in line with Sales targets
- When a customer is not comfortable or wants to expand their relationship at the renewal then the Client Manager will alert the Sales Specialist to engage the wider Account Team to establish next steps
- The Client Manager, working with the Sales Specialist, will be responsible for the implementation of Account Plans, where required, and contact for all accounts that have both short-term objectives and long-term goals
- Speaking with customers on a regular basis to confirm client experience and satisfaction – this is a client customer success role
- Coordinating with multiple departments and teams to ensure wider sales objectives and performance goals are met
- Ensuring customer invoices are understood, reconcile to requirements and when disputed work with the AR Team and client to resolve
- Managing new client onboarding, training and support
Application process
- End Date: May 19, 2025
Salary benchmarks
Our take
Thomson Reuters is reinventing the way professionals work. The multinational media conglomerate provides answers that help professionals make better decisions to run smarter businesses. It targets those in complicated sectors that move society forward; tax, law, compliance, government, and media.
Founded over 165 years ago, the company is now powered by thousands of international journalists. This bandwidth guarantees speed, impartiality, and insight that have helped Thomson Reuters retain its position a market leader. To stay competitive with companies founded in the digital era, Thomson Reuters places emphasis on helping clients reinvent themselves for the newly disruptive digital age.
As well as investing in the coverage of growth markets India and China, and embarking on a number of fintech acquisitions, Thomson Reuters announced an expansion of its long-term partnership with the London Stock Exchange Group in 2023. Together, they plan to enhance the value of financial and market news services to LSEG customers, whilst delivering a superior experience to professionals around the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company benefits
- Global careers
- Flexibility
- Work that matters
- Employee appreciation & recognition
- 2 paid volunteer days
- Learning and development
- Parental leave
- Social events and activities
- 2 mental health days off
Company HQ
Wellington Place, Toronto, ON
Leadership
Steve Hasker
(President & CEO, not founder)Previously served as Senior Advisor for TPG, CEO for Creative Artists Agency, Global President & Chief Operating Office for Nielsen, and as a Partner for McKinsey & Company.
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