Data Analyst, GitLab
Customer Intelligence
$78.4-168k
Salary is applicable to US rates and may vary on further locations. + Equity Compensation & Employee Stock Purchase Plan.
One DevOps platform
Be an early applicant
One DevOps platform
1001+ employees
Be an early applicant
$78.4-168k
Salary is applicable to US rates and may vary on further locations. + Equity Compensation & Employee Stock Purchase Plan.
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- 3-5+ years of experience in an analytics role, with experience analyzing product usage and customer journey/stages for a SaaS product
- Experience combining data attributes from various systems (i.e., Marketing, Product, ERP, CRM, etc.) to develop a unified view of the customer lifecycle. Our data includes GitLab.com, Salesforce, Zuora, Zendesk, Marketo, NetSuite, Snowplow, and many others (see the Data Team page)
- Ability to write complex SQL, including multi-table joins, grouping and aggregation, common table expressions, and conditional filters
- Ability to clearly and concisely communicate complex business logic, technical requirements, and design recommendations through iterative solutions
- Ability to collaborate with, and build relationships with, a diverse set of stakeholders (Customer Success, Product, Marketing, etc.)
- Proficiency with a business intelligence tool(s) (we use Tableau)
- Effective communication and collaboration skills
- Ability to thrive in a fully remote organization
- Positive and solution-oriented mindset
What the job involves
- As an Analyst focused on Customer Intelligence products, you will own the end-to-end development process for data products - from business requirements gathering, to dashboard development, to the delivery of actionable insights and recommendations
- You will develop a deep understanding of our user base and their customer journey, collaborating closely with our Go-To-Market and Product teams to break ground on new analyses and evolve our insights & analytics capabilities
- You will be in a highly cross-functional role with opportunities to partner with GitLab team members, both within the Enterprise Data Team (including Data Engineers, Analytics Engineers, and Data Scientists) as well as with our functional partners (including Sales, Marketing, Finance, Customer Success, and Product)
- Collaborate cross-functionally to deeply understand business questions about our collective customer base and their usage of our product, and design single-source-of-truth reports and dashboards to address them
- Explore data to uncover insights and opportunities, in particular, understanding the customer journey and customer product feedback, and identifying opportunities for growth/improvement
- Craft dashboards that meet our internal standards for style, maintainability, and best practices for a high-scale analytics environment
- Experiment with GenAI tooling, in partnership with the Data Platform team, to find opportunities to increase speed to insight by enabling end users to engage with data products in a conversational way
- Partner with Data Engineering & Analytics Engineering to provide requirements for product & customer data creation and model development
- Influence and contribute to the long-range strategy and goals of the Analytics team
- Advocate for improvements to data quality, security, and performance across the data lifecycle
- Serve as a Subject Matter Expert (SME) for data visualization and analysis, providing support to other GitLab analysts through code reviews, pairing, and training to help deliver optimal analyses and reports
- Support business teams to maximize the value derived from customer and behavioral data
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalise on the recent trend toward rapid digital transformation and remote working. This trend is expected to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $434.7m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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