Technical Program Manager, Xero
AI-Driven Financial Insights
$252-278k
Office located in San Mateo, CA
Cloud-based accounting software
Be an early applicant
Cloud-based accounting software
1001+ employees
Be an early applicant
$252-278k
Office located in San Mateo, CA
1001+ employees
Company mission
To make life better for people in small business, their advisors, and communities around the world.
Role
Who you are
- 5+ years of experience in Technical Program Management, with a proven track record of successfully delivering complex, cross-functional software products or platforms
- Experience with AI/ML-driven product development from concept to deployment. Understanding of ML lifecycles, data pipelines, model training, and deployment challenges is highly desirable
- Exceptional communication and influencing skills, with the ability to tailor messaging for diverse audiences, from highly technical engineers to senior executives
- Strong leadership and judgment, capable of rallying teams, making sound decisions under pressure, and identifying critical "signal" amidst "noise."
- Solid technical fluency, enabling effective engagement with engineering and data science teams on architectural discussions, technical challenges, and risk assessments
- Experience working in a fast-paced, agile environment, ideally within a global organization
- Ability to navigate complex organizational structures and build strong relationships across multiple business units and functions
- Experience with financial technology (FinTech) or data-intensive products is a plus
- Bachelor's degree in Computer Science, Engineering, or a related technical field; or equivalent practical experience
What the job involves
- Xero is building a new, highly strategic AI-powered platform to empower our customers with actionable insights, predictive analytics, and personalized recommendations derived from their financial data
- This initiative is complex, cross-functional, and critical to Xero's future growth
- As a Technical Program Manager (TPM), powered by AI, you will play a pivotal role in driving the successful delivery of this cutting-edge platform
- You will be a founding member of our new TPM function, helping to establish best practices and grow the value of program management within Xero
- This role requires a strong blend of technical acumen, leadership, and exceptional communication skills to navigate complex AI/ML development cycles and significant stakeholder engagement
- Drive End-to-End Program Delivery: Lead the planning, execution, and delivery of our AI-driven financial insights platform, from conception to launch and iteration. This includes defining program scope, objectives, key results, and managing timelines and resources across multiple teams and geographies
- Strategic Cross-Functional Alignment: Foster strong collaboration and alignment among diverse stakeholders, including engineering teams, data scientists, product managers, designers, legal, compliance, and senior leadership across different divisions (Product, AI/Data, Security, Legal)
- Proactive Risk & Dependency Management: Identify, assess, and manage critical risks, issues, and inter-team dependencies, developing mitigation strategies and timely resolution to keep the program on track
- Communicate with Impact: Communicate to all levels of the organization, providing clear, concise, and timely updates from engineering teams to executive leadership. Translate complex technical concepts into understandable business implications
- Technical Acumen & Problem Solving: With a strong understanding of AI/ML technologies, data pipelines, model architectures, and integration points, you'll help identify technical challenges, facilitate technical discussions, and ensure robust and scalable solutions
- Influence & Navigate Ambiguity: Leading without authority, influencing teams and stakeholders to achieve common goals, even in ambiguous or rapidly evolving environments
- Champion Ethical AI & Compliance: Work closely with legal and compliance teams to ensure the platform adheres to data privacy regulations (e.g., GDPR, CCPA) and Xero's ethical AI principles throughout the development lifecycle
Our take
For a long time, high-quality financial services have been reserved for large-scale businesses. Xero solves this problem by giving small businesses, accountants, and bookkeepers access to best-in-class finance and accounting solutions.
Xero is one of the largest companies of its kind, with its promise to save time and effort for small business owners - who often don’t have in-house accounting teams - capturing interest and allowing the company to scale. It has a strong rival in Intuit QuickBooks, which offers similar services, but competes by being most effective for growing startups, and having an incredibly simple user experience.
A series of acquisitions and partnerships, including the purchase of Instafile in 2018, have consolidated Xero’s market share. The company continues to add new integrations, such as with Vehocheck Workshop Manager, and the 2023 launched Beautiful Business Fund that will help small businesses accelerate growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- Top-spec MacBook or HP Z-book
- Employee Share Plan (own a part of Xero!)
- 23 days holiday plus Bank Holidays (plus an extra 3 days over the Christmas period!)
- 10 days Wellbeing Leave (for sickness, emergencies and taking a mental health break)
- Company Pension Scheme (matched contributions up to 4.5%)
- A range of wellbeing initiatives
- Remote and Flexible Working
Company HQ
Te Aro, Wellington, Wellington
Leadership
Rod Drury
(Founder)Previously Consultant at EY, Founder of Glazier System. Was CEO of AfterMail and Director at TradeMe. Also founded Pacific Fibre and was Director at NZX.
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