Senior Product Manager, Super
Credit Building
$135-186k
+ Equity options
Cashback card & online savings provider
Open for applications
Cashback card & online savings provider
501-1000 employees
Open for applications
$135-186k
+ Equity options
501-1000 employees
Company mission
To create opportunities for everyone to put more money in their pocket.
Role
Who you are
- We are looking for someone who is an excellent leader, has experience with leading successful 0-1 products, optimized existing products, drives teams to execute in ambiguous circumstances, and is able to dig deep into the data, extract key insights, and make critical decisions based on analysis
- We want someone with a strong bias for action, takes ownership, and comes with solutions to problems we didn’t know existed
- 5+ years in B2C product management, with prior experience in finding PMMC fits, Credit Building products, Growth, Retention focused product development
- Background in financial products, with consumer fintechs, or similar
- 5+ years collaborating with design, engineering, and data teams
- 2+ years experience working with Growth (Ads, Landing page optimization, activation)
- Can show successful products in the market that you’ve shipped 0 to 1 and that you’ve worked on from 1 to 10
- Strong project management & excellent communication skills with immediate teams, engineers, designers, executives (written, oral, and presentational)
- Strong leadership of teams and stakeholders with an ability to drive large meetings effectively and take decisions with authority
- Data driven analytical thinking, and back statements up with facts and examples
- Ability to thrive in ambiguity with a strong bias for action
- Humble, flexible, and willing to jump into weeds and able to jump back up to the right altitude. Gets your hands dirty in execution mode routinely and then shifts to think about what is ahead in 3 months
What the job involves
- This is an exciting role of ‘team lead’ for our cross-functional “Credit Building” Mission Aligned Team (MAT) to help people build credit and at the same time build sustainable Product-Market-Model-Channel (PMMC) Fits
- This is a newly built team wherein you will be accountable for the OKRs and outcomes of your product domain in growth, activation, setup, habit, retention, LTV:CAC, and other key metrics, for our existing credit building products and any new products that help users build credit
- You will work directly with engineers, designers, data analysts, growth leads, legal, compliance and many other cross-functional partners to develop product strategy, organize and execute sprints, and deliver outcomes
- You’ll report directly to the Sr. Group PM for Financial Products and interface and present to executives (GM, CEO, CTO, SVP Product, etc.) on a routine basis
- The Credit Building MAT is a part of our Financial Products Vertical which has a mission to enhance financial Wellness for everyday Americans. We’re committed to help everyday Americans build their credit to help unlock access to savings, financial wellness and and opportunity to live better!
- You will also be a part of our high performance and fast-paced Product management team at Super.com. Our PM’s are passionate about creating meaningful, impactful products that help our millions of customers experience more of what life has to offer
- We champion the three key pillars of successful products: data driven business outcomes, true understanding of who our customer is, and integration of Quality. We are guided by “truth-seeking”, where our thirst for data driven decision making drives us to be correct rather than look good
- We debate, dig deep, collaborate, and work together to uncover what our customers and the business need, how to build it, when and why to build it, and then help guide the execution to see it come to reality
- We experiment routinely, and look for insights from quantitative and qualitative data wherever we can get it. We create the roadmap for where the product is going, assess the impact it has on our customers and business, and ensure Super.com is a world class product loved by millions of people. If you’re looking for a place to be challenged, be data driven, experiment, and push product strategy forward, this is it!
- Drive Outcomes - Set and deliver on OKRs and the mission of the MAT, update the appropriate stakeholders as to challenges, wins, and blockers, and ultimately be held accountable for the outcomes of your team and mission. Do whatever it takes for your team to win
- Lead The MAT & Roadmap - Be accountable for your cross-functional MAT team, their performance, and the outcomes of the team. Collaborate and lead in sprint and agile ceremonies deep in the weeds to get teams unblocked and work with the GM to plan out where the team is headed at the top level. Own the roadmap from end to end in terms of output and impact
- Write, Launch, and Study PRDs & Experiments - Create detailed documentation for products and experiments, A/B test, smoke test, and launch in a myriad of other ways, and study the impact of these products and make decisions on outcomes. Define and study the best KPIs that define winning
- Manage Stakeholders - Influence key executives(GM, CEO, CTO etc), leaders (GPM, Directors, Managers etc) and adjacent MAT lead teammates. Keep your vertical and product colleagues in step with you, be in step with them, and operate as an effective leader of leaders and teammates
- Analyze, Research, and Assess - Dig deep into Amplitude, interviews, UXR research, Hotjar, and many other tools to understand the customer, their needs and jobs to be done, the performance of the product and business, and more, so that you make strong, data-driven decisions. Present insights to key leaders on a routine basis
- Own the Experience - Take accountability for the customer experience from end to end in your domain, ensuring the customers needs are met with high quality products. Know when to compromise and put your foot down, and truly solve your customer’s problems
- Build Customer Empathy - Research, listen to, and understand our customers and their needs along with the unique financial situations and jobs to be done they face. Actively use and engage with the product to QA what we’re building and build empathy for the people who user our products on a daily basis
Our take
eCommerce scaleup Super (formerly known as Snapcommerce) is looking to revolutionize the eCommerce experience. Instead of shopping around disparate sources for the best consumer product deals, Super wants users to be able to send a message to their account and have the best personalized deals returned, ready to purchase.
The company has tried-and-tested this approach with its flagship and original platform Snaptravel, which delivers travel deals via a text-like interface across Messenger, WhatsApp, and SMS. It proved a hit, crossing the $1B sales mark with nearly half of sales coming from repeat customers. This is substantial, as any significant overhaul of how people shop requires both efficacy and popularity to catch on - Snaptravel has both, which bodes well for the broader Super brand.
The recent boom in eCommerce has spilt over into a marked increase in mobile commerce, too. With Gen Z more likely to shop using mobile, and this demographic maturing into a substantial consumer demographic, Super, with some serious funding to its name, is poised to lead a bold and lucrative new wave in online shopping.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$60m
SERIES C
Mar 2021
$85m
LATE VC
Total funding: $167.4m
Company benefits
- Competitive base salary
- Yearly learning & development allowance
- Bi-annual performance & compensation reviews
- Generous equity options
- RRSP & 401k employee contribution plan
- Health, dental, & vision insurance on day one
- Parental leave programs
- Wellness reimbursement
- Supplemental Life Insurance
- Unlimited PTO (yes, really!)
- Recharge days throughout the year
- Permanent remote flexibility
- Work-from-home allowance
- Office in Toronto
Company HQ
SoMa, San Francisco, CA
Leadership
Hussein Fazal
(Co-Founder & CEO)A Computer Science graduate with a background in software development, who went on to co-found and serve as CEO at AdParlor.
Henry Shi
(Co-Founder)Previously co-founded social discovery network uMentioned, and went on to work as a Google software engineer. Also invests in various internet and consumer startups.
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