Partner Growth Manager, Moonpig
+ Bonus+ Equity
2 days a week in office
Online company for personalised cards, gifts and flowers
Open for applications
Online company for personalised cards, gifts and flowers
501-1000 employees
Open for applications
+ Bonus+ Equity
2 days a week in office
501-1000 employees
Company mission
To help people connect and create moments that matter.
Role
Who you are
- Proven experience in account management, partner management, commercial partnerships, marketplaces, e-commerce, retail or digital commerce
- Track record of growing an existing account or partner portfolio
- Strong commercial understanding of revenue, margin, customer value and partner performance
- Confident relationship-building, communication, influencing and negotiation skills
- Strong analytical skills, with experience using performance data to inform decisions
- Highly organised approach, with the ability to balance multiple partners, priorities, campaigns and deadlines
- Comfortable collaborating across commercial, marketing, trading, operations, finance and customer teams
- Proactive and resilient, with the ability to work effectively in a fast-paced environment
- Experience managing a sizeable portfolio of accounts or partners, ideally 25+ relationships, would be valuable
- Experience within marketplaces, e-commerce, gifting, travel, hospitality, leisure, wellness, entertainment or another experience-led business would be useful
- Experience with partner segmentation, scalable account management, automation, templates, webinars, toolkits or partner enablement would be an advantage
- Experience negotiating commercial terms, promotional support, exclusives or product expansion would be beneficial
- Understanding of category management, trading plans, merchandising or customer propositions would be helpful
- Experience using CRM, BI or reporting tools such as Salesforce, Looker, Tableau, Power BI or similar would be useful
- For the senior-level role, stronger commercial judgement, confidence influencing stakeholders and the ability to lead initiatives across a wider partner base will be important
What the job involves
- We’re looking for a commercially minded (Senior) Partner Growth Manager to manage and grow a portfolio of existing experience partners
- Reporting to a Category Manager, you’ll use data, insight and strong relationships to improve partner performance across Buyagift and Red Letter Days
- This role is all about partner growth and performance rather than new partner acquisition
- You’ll help drive revenue and margin, improve product quality and availability, strengthen campaign participation and find new ways for our partners and proposition to grow
- Own and grow a portfolio of existing experience partners, driving revenue, margin, product quality, availability and engagement
- Build trusted relationships with partners and act as their key commercial contact
- Identify opportunities for product expansion, bundles, exclusives, seasonal offers and stronger customer propositions
- Develop and deliver partner growth plans aligned with category priorities
- Monitor sales, margin, conversion, traffic, cancellations, availability and customer feedback to understand partner performance
- Use data to spot risks, trends and growth opportunities, sharing clear recommendations with Category Managers and internal teams
- Support dashboards, reporting, templates and tools that help manage partner performance at scale
- Work with partners and internal teams to deliver launches, campaigns, promotions and trading plans
- Collaborate with Marketing, Trading, Operations, Finance and Customer teams to support smooth execution
- Make sure partner information, pricing, promotional setup and product details are accurate and delivered on time
- Support Category Managers with day-to-day category priorities
- Bring partner insight, competitor activity, market trends and customer feedback into category planning
- Identify ways to improve the partner portfolio, product mix, customer proposition and commercial performance
- Support scalable partner communications, including toolkits, templates, webinars, email flows and best-practice guides
- Find ways to reduce manual work and improve consistency across partner management
- Share insights and learnings with other Account Managers and Category Managers
Application process
- TA Screen: 30 minutes
- 1st Interview: Hiring Manager Interview 60min
- 2nd / Final Interview: Hiring Manager / Senior Stakeholder
Salary benchmarks
Our take
When Moonpig was founded in 2000, it bought into the idea that a personalised gift is always more meaningful, whether sent from the sofa, the commute, or the gym. Customers quickly bought into this vision, and Moonpig saw rapid growth culminating in its 2011 acquisition by Photobox for £120M.
Since then, Moonpig has seen continued success. Through expansion into new products such as flowers (Moonpig is now a top-3 online flower seller) and the development of its own app, Moonpig has established its place within the market for personalised gifts.
And it doesn't plan on slowing down anytime soon, as it looks to expand even further. Recent innovations have included the introduction of giant cards, and the company has also secured the ability to create exclusively branded ranges alongside Disney and Warner Bros. This commitment to innovation positions Moonpig to capture even more market share and strengthen its leadership in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Annual reviews
- Attractive annual bonus scheme - with increased earning potential based on business and individual performance
- Pension scheme where we match up to 5%
- Referral scheme with cash bonus available
- Interest-free travel loan
- Sharesave Plan - Save as you earn
- Generous staff Moonpig, Red Letter Days and Buyagift products
- Private medical insurance
- Private dental plan
- Life assurance paying 4x your salary
- Eye care vouchers
- Cycle to work scheme
- Free access to 24h mental health and wellbeing resource as well as one to one therapy sessions via Spill
- Dog-friendly offices
- Access to a broad range of training workshops and courses
- Technical and professional qualifications policy, allowing individuals to apply for a more formal professional qualification, using allocated individual allowance
- Career Conversations with your manager to create your Career Development Plan
- 25 days’ holiday plus 1 day per year of service (up to 30 days)
- Growing Your Family - 8 weeks paid supporting caregiver leave and 24 weeks full pay primary caregiver leave (based on qualifying criteria)
- Flexible working opportunities based on our Ways of Working - inclusive of Hybrid and Remote
- Summer Hours - We finish at 4pm on Friday's during the months of June, July and August
- Volunteering - 1 day - the equivalent of 8 hrs of time to give back - through a chosen charity or our MP Group Foundation
- Matched Funding Scheme - This scheme provides colleagues with a fundraising allowance to support causes close to their hearts
Company HQ
Farringdon, London, UK
Leadership
Catherine Faiers
(CEO)Previously Non-Exec Director at Allegro and COO of Auto Trader and Addison Lee. Was also Corporate Development Director at Trainline and a Director at DC Advisory.
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