Support Engineer, LeanDNA
Contract
3+ days a week in office
Factory inventory optimization solutions
Be an early applicant
Factory inventory optimization solutions
21-100 employees
Be an early applicant
3+ days a week in office
21-100 employees
Company mission
To solve the execution gap that is impacting the discrete manufacturing industry by empowering teams with supply chain agility.
Role
Who you are
- 5+ years of experience in a support engineering role with a focus on database troubleshooting and ERP systems integrations
- Proficiency in MySQL, MSSQL, Oracle, MariaDB, Athena, and Glue
- Proficiency in AWS, Git, CI/CD practices, and AI tools
- Strong experience in writing unit tests and maintaining code quality
- Excellent communication skills for creating clear and concise documentation
- Ability to work collaboratively in a fast-paced, team-oriented environment with frequent changes
- Familiarity with Jira and Zendesk is a plus
What the job involves
- Join our global remote Support Engineering team, where we bring together supply chain, SQL, and SaaS experts to reduce inventory, manage shortages, and increase supplier communications for improved on-time delivery performance for our customers
- Help us build a team where we practice lean and agile methodologies for continuous improvement and always strive to challenge the status quo!
- As a Senior Support Engineer, you will play a crucial role in ensuring the smooth operation of our systems and providing exceptional support to our clients
- This is a short-term, contract role
- Troubleshooting and resolving database issues using SQL
- Leveraging your ERP knowledge to support and optimize solutions at the transformation layer
- Utilizing AWS for log analysis and troubleshooting data synchronization issues
- Utilizing git and merging code using CI/CD pipelines
- Writing and maintaining unit tests to ensure code quality
- Creating and updating customer and internal documentation
- Developing and refining internal processes and tools
- Collaborating with cross-functional teams using Jira, Zendesk, Gitlab, AI tools, and Slack
- Committing code to production environments with confidence and precision while striving to optimize code for faster data ingestion
Application process
- Meet with HR to learn more about the position
- Meet with the Support Manager
- Technical interview with other members of the Support and Engineering team to showcase your knowledge
- Final interview with other Leaniacs to learn more about LeanDNA
Our take
LeanDNA is a manufacturing logistics company using AI and data analysis to streamline the reporting and processes of hardware-building businesses across America. From medical equipment to aerospace engineering, LeanDNA aims to bridge the gap between complex supply chains and their outdated labor-intensive processes.
With manufacturing companies struggling to catch up with the digital age, it’s not just the automation of the factory floor that has created a $150 billion teething problem across the world, but a struggle to upgrade IT departments too. With three products currently on the market, LeanDNA is providing solutions for international manufacturing companies such as Ferrara, JR Automation, and the Carrier Group.
Unlike other logistics companies, LeanDNA has reaped the benefits of focusing on a single industry. In 2021, the company received the Award for Supply Chain Analytics from NextGen and the Spirit AeroSystems 2021 Supplier Innovation Award. On top of this, what LeanDNA is calling the “new shortage economy”, sparked by the perfect storm of global crises, also means that it's in more demand than ever to help manufacturers find lasting solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (2 rounds)
Dec 2019
$15m
SERIES B
Apr 2017
$4.5m
SERIES A
Total funding: $19.5m
Company benefits
- Comprehensive medical, dental, vision plans, and voluntary life and ADD
- Take time when needed with our unlimited PTO policy
- Voya 401k
- Competitive compensation with nice equity stakes
- Bonus program
- Free lunch is provided at the Austin office
- Office next to some of the best music, food, and drinks in SoCo
- Hybrid work environment or remote if outside Austin!
Company HQ
South River City, Austin, TX
Leadership
Richard Lebovitz
(CEO)Previously President, Southwest at The Association for Manufacturing Excellence, Partner at Streamline Strategy Japan, and CEO of Factory Logic Inc.
Salary benchmarks
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