Staff Inbound Product Manager, ServiceNow
Core Platform
$147.3-257.8k
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$147.3-257.8k
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 8+ years of experience as a Product Manager
- 4+ years of experience delivering product solutions on a global SaaS/IPaaS platform
- Domain expertise in cloud scalability & elasticity, workload management, resource management, etc
- Prior Software Engineering (or equivalent) experience, with the ability to deeply embed and collaborate with teams of Engineers
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
- Drive solution development through big-picture solution development
- Ability to inspire and align engineering teams to deliver exceptional experiences
- Ability to make trade-off decisions between possible and desirable, with a keen sense of what is technically feasible
- Comfortable delivering product presentations to large audiences
- Proven ability to execute plans and get things done
- Strong verbal and visual communication skills
- Exceptional problem-solving skills
- Enjoy working in a highly collaborative environment
What the job involves
- As our customers continue to grow with us, so does their workload across the enterprise and their customer base. You will have experience scaling and enhancing existing platform systems, like a Java Runtime/JDK, Platform Caching, Resource Management, Elasticity & Scale of Infrastructure (Virtual & Dedicated). You can mix a variety of existing and new innovation to deliver products to the market that fit our fastest growing customers.
- You will be deeply embedded with Software & Quality Engineering to analyze & develop logs, performance & usage analytics to make data-driven decisions on how to best serve the growing needs of our customers, all while collaborating with other Product Managers across the Platform & Business Units.
- This role includes regular internal & external customer engagement opportunities as part of a high-impact, customer-centric environment with a highly collaborative team
- This position reports to: Sr Manager of Product Management, Core Platform
- Deliver Customer Value
- Drive vision, roadmap, strategy, and requirements to meet enterprise customers' needs
- Define core platform features and capabilities, and identify ideal experiences needed to unlock customer and business use cases
- Be the voice of the customer, providing a business perspective on value during day-to-day development
- Provide Team Leadership
- Work cross-functionally with engineering & stakeholders to ensure top-notch software releases
- Align with other platform teams and business units to achieve greater outcomes together
- Guide teams to focus on enhancing customer outcomes
- Have a Significant Impact
- Drive enhancements and efficiencies for services that are used by every ServiceNow customer
- Help define and drive the future of long-term scalability & performance of the Now Platform
- Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter
- Influence other product teams by being the expert in your domain
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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