Product Designer, Toast
Digital Storefront
2+ days a week in office
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
2+ days a week in office
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- Experience with holistic design approaches, including journey mapping and service design thinking, to create delightful moments across the entire experience
- Comfort working in a fast-paced environment with a willingness to learn new things and tackle a range of challenges as they arise
- A passion for continuous learning with restaurants and guests to be data and insights driven
- Strong interpersonal, collaboration, and communication skills
- Enduring sense of curiosity with a desire to continuously learn and evolve
- Fluency in Figma and other prototyping and design collaboration tools
- Passion for creating delightful, native-feeling experiences across several channels
Desirable
- Your collaborative style inspires others to the point where people ask to work with you and your expertise and confidence have others seeking out your informed perspective
- You’re passionate about maintaining a healthy work-life balance by scoping, setting expectations and maintaining your boundaries
- You have a growth mindset - you see challenges as opportunities, believe feedback is a gift and can speak confidently about failures & what you learned from them
- Fluency in additional languages is a plus
What the job involves
- We are seeking a Product Designer with a deep passion for crafting exceptional user experiences to shape our digital storefront product suite
- In this role, you will play a pivotal part in designing and optimising the user journey across our platform, balancing the unique needs of growth-minded restaurants and their guests, ensuring an intuitive and seamless experience
- You will collaborate closely with cross-functional teams to deliver innovative, accessible, and engaging solutions that meet user needs and drive business growth
- Collaborate with UX, product management, engineering, and marketing to understand users, translating that understanding into design artifacts that shape thinking and guide development
- Design intuitive experiences across responsive web and native mobile platforms, delivering easy to follow wireframes, workflows, and prototypes
- Regularly conduct design reviews to obtain feedback, iterating on the designs to improve results
- Support user research studies that generate insights to positively impact product design
- Work closely with localisation teams to ensure designs are culturally appropriate and easily adaptable to different languages and regions
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 68 more jobs at Toast