Vice President of Technical Operations, Lending Club
$240-270k
More information about location
3+ days a week in office
Online personal loans
Open for applications
Online personal loans
1001+ employees
Open for applications
$240-270k
More information about location
3+ days a week in office
1001+ employees
Company mission
To transform the banking system to make credit more affordable and investing more rewarding.
Role
Who you are
- 15+ years of progressive experience in technical infrastructure, platform engineering, or IT operations, including 7+ years in leadership
- Demonstrated success leading large-scale infrastructure teams in cloud-first or hybrid environments
- Deep understanding of AWS, virtualization, networking, storage, database operations, and enterprise monitoring
- Experience operating in a regulated environment (banking, fintech, healthcare, etc.) with a strong grasp of audit, compliance, and governance disciplines
- Proven success managing 24x7 infrastructure and end-user environments across cloud and hybrid platforms
- Strong command of IT service delivery and end-user technologies including device management, helpdesk, and collaboration platforms
- Expertise in operational metrics, KPI tracking, and executive reporting
- Ability to influence, communicate, and build consensus across business and technical stakeholders
- While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary
What the job involves
- We are looking for an experienced and visionary VP of Technical Operations to lead, scale and mature LendingClub’s enterprise technology operations
- This critical role is responsible for the architecture, design, standardization, availability, and operational support of our cloud and physical infrastructure as well as our internal corporate technology stack
- The VP will lead the Cloud Infrastructure, System Operations, Database Operations, Network Operations, Security Operations, and Network Operations Center (NoC) teams and own all end-user technology and desktop support
- Reporting to the CISO, this leader needs to be both strategic and execution-driven—someone who can set long-term vision enabling business growth and ensuring platform reliability, while building a culture of disciplined, high-quality delivery, particularly in response to regulatory, audit, and risk demands
- Develop and evangelize a vision and strategic plan for infrastructure and corporate technology operations with measurable goals and KPIs
- Partner with business and technology leaders to define and deliver operational service levels that support LendingClub’s platform growth and regulatory obligations
- Lead cross-functional initiatives to modernize infrastructure, drive automation, and continuously improve system reliability and compliance posture
- Represent operations in executive forums and communicate technical and business risks clearly to senior leadership
- Lead strategy and daily operations for all infrastructure domains including cloud services, server platforms, virtualization, storage, network, monitoring, backups, patching, and disaster recovery
- Oversee system and storage administrators, network engineers, database operations, and security operations engineers
- Ensure high availability, security, and scalability of all infrastructure components through adoption of best practices and infrastructure-as-code
- Drive value engineering, preventative maintenance, and continuous improvement across the platform stack
- Establish and manage vendor relationships and infrastructure budgets, including forecasting and procurement
- Manage corporate IT services, including 24x7 desktop support, collaboration tools, end-user devices, identity and access management, and workstation security
- Own the lifecycle of all desktop applications, hardware, and accessories, ensuring reliability, security, and ease of use
- Partner with stakeholders and vendors to drive automation, service quality, and operational efficiency across user support and device management
- Implement and maintain procedures, standards, and controls to ensure compliance with internal policies and regulatory standards
- Measure and report KPIs for IT operations and customer service performance; maintain focus on extraordinary internal customer experiences
- Act as a key partner to Risk, Compliance & Information Security. Translate regulatory requirements into actionable, repeatable processes for your teams
- Drive operational preparedness for audits, internal assessments, and regulatory reviews
- Monitor and report on SLA adherence, system performance, and compliance posture across infrastructure and IT services
- Provide executive & board-level reporting and briefings on platform incidents, availability, and risk mitigation efforts
- Build and lead a high-performing team culture rooted in transparency, collaboration, accountability and continuous improvement
- Develop a strong management bench; coaching your reports to lead cross-functional work, prioritize effectively, and develop their own teams
- Promote cross-functional knowledge sharing and operational consistency across technical domains
- Mentor and develop team members while modeling leadership values and behaviors
Our take
Lending Club is a digital bank offering personal loans, auto loan refinancing, and debt consolidation to help individuals manage their finances. It provides flexible loan terms and competitive rates for a variety of needs, as well as high-yield saving and cash-back checking accounts, designed to help customers grow their money.
Focusing on digital solutions, Lending Club removes traditional brick-and-mortar branches, passing the savings on to customers through low fees and better rates. It connects borrowers with investors in a marketplace model and offers fast loan approvals and competitive interest rates.
To bolster its offering, the company acquired Tally Technologies' intellectual property (IP) to enhance its credit management services. It continues to develop and enhance its products and improve customer engagement in a bid to become a "top of mind" company with more active users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2014
$65m
GROWTH EQUITY VC
Nov 2013
$57m
GROWTH EQUITY VC
Total funding: $332m
Company benefits
- Untracked vacation for salaried employees, which means take it when you need it, and generous paid time off for hourly team members
- A hybrid work model that balances in-office and work from home
- Leading health and safety protocols related to COVID, including complimentary at-home testing kits from Cue Health for those coming to the office
- Up to 16 weeks paid leave for new parents, plus a fully paid, phased return-to-work policy for qualified leaves
- Mothers Rooms and hospital-grade pumps in every LC office
- Generous and varied mental health benefits
- Wellness program with cash incentives — earn up to $75 per month for being active
- Paid volunteer time and donation matching
- Onsite gym, locker room, bike room, and fitness classes (depending on location)
- Café with our own in-house barista
- Stocked pantries with healthy snacks and drinks
- Technology-forward and collaborative office spaces
Company HQ
South Beach, San Francisco, CA
Leadership
Scott Sanborn
(CEO)Previously held leadership positions as the Chief Revenue Officer for publicly traded eHealth Insurance, President of RedEnvelope, Inc., and SVP at the Home Shopping Network. Joined LendingClub in 2010 and has worked as Chief Marketing Officer, Chief Operations Officer, and President before becoming the CEO in 2016.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 23 more jobs at Lending Club