Customer Success Specialist, Catapult Sports
Sports technology for athlete performance
Be an early applicant
Sports technology for athlete performance
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To unleash the potential of every athlete and team on earth.
Role
Who you are
- 3+ years working in the elite sporting environment
- Fluent English & Italian, additional languages highly valued
- Hands on experience with performance monitoring tools such as GPS, velocity based training; Video Analysis; Tactical applications
- Proficient in statistical analysis of large data sets
- Proficient with computers and Microsoft office
- Account management experience with a large customer base (desired)
- Great communication skills to foster new relationships and build on existing relationships with a select customer portfolio
- Ability to analyze, and interpret data
- Effective communication to articulate findings to coaches, athletes, and other performance staff
- The desire to influence the performance management of elite sports
- Ability to work individually and with a larger regional team
- Communicate effectively with key stakeholders, particularly software and hardware engineers
- Bachelor’s degree in Exercise and Sport Science or related discipline required
- Sports science or strength and conditioning related experience in football (soccer)is desirable
- Existing network across elite sports in Italy is desirable
- We also encourage candidates who are currently based outside of Spain to apply, provided they are open to an office-first setup and potential relocation discussions during the hiring process
What the job involves
- We are looking for a talented and enthusiastic Customer Success Specialist whose determination for continuous improvement aligns with our ambitious, fast-growing and transforming company
- Based in Barcelona, Spain, you will be a key player in the growth of the region by providing high quality training, education and support to a select customer base across Catapults’ entire range of athlete tracking hardware and software solutions
- You will also be the voice of the customer and assist with the research and development of our technology stack and provide advanced data analysis for both internal staff and existing customers, and therefore need to be fluent in Italian & English
- The role will work closely with our business development managers, partners and sport scientists throughout EMEA to provide administration documentation, product demonstrations and support new business opportunities for leagues and teams
- Account manage a select portfolio of teams within your dedicated territory
- Educate customers on best practice when utilizing Catapult technology and value proposition
- Drive new business success & contract extensions through various activities, including performing on-site and virtual product demonstrations. This includes cross selling and upselling across the product platform
- On-going remote support to our growing customer base on Catapult’s entire range of athlete monitoring hardware and software solutions
- Customer service initiatives, follow-up calls, visits, emails and communication central to creating a great customer experience
- Maintaining Client Health through active account management
- Product feedback and innovation internally
- Provide evidence based, scientific materials for marketing, internal and external purpose
- Maintain a large database of information
- Aid in the data analysis of our elite teams where required
- General representation of Catapult at domestic and international conferences where required
- Research and development of Catapult’s product stack
- Support renewals end-to-end for a defined book of business, accountable for retention outcomes
- Lead renewal strategy, including value positioning, stakeholder alignment, and renewal readiness
- Forecast renewal outcomes accurately and maintain clear visibility of renewal risk
- Proactively identify, qualify, and drive opportunities with existing Catapult customers
- Actively support the sales team through demos, solution consultancy, and customer advocacy
- Manage customer satisfaction and adoption as leading indicators of renewal and expansion success, intervening where risk emerges
- In 6 months time…
- You have built strong relationships with your customer portfolio and are a trusted, responsive point of contact
- You confidently deliver onboarding, training, and product demonstrations across Catapult’s core solutions
- You proactively support customers day-to-day, ensuring consistent and efficient usage
- You maintain clear visibility of account health, identifying risks and opportunities while collaborating effectively with internal teams
- In 12 months time…
- You are a trusted performance partner, influencing how customers use Catapult solutions to drive decision-making and performance outcomes
- You independently manage your portfolio, driving high satisfaction, retention, and supporting renewals and growth opportunities
- You deliver advanced insights and analysis that provide measurable value and differentiate Catapult’s offering
Our take
Catapult is a leader in the sports technology market, pioneering wearable technology that provides valuable insights to help athletes prevent injuries, optimise performance and manage their return to play. Over time, the company has expanded its offerings to include advanced wearable analytics, video analysis tools, and athlete management systems.
The company boasts an elite clientele including thousands of big-name teams worldwide, such as Real Madrid, Bayern Munich, the New York Giants, and the Australian Cricket team. These teams rely on Catapult's cutting-edge technology to monitor and improve athletes' performance across training and competition.
This is a good demonstration of Catapult's value, but where it stands out is in its support of grassroots athletes and clubs. Essentially, while many consumer-grade wearables excel at collecting data, they fail to guide people in using it effectively. To address this, Catapult creates tailored training plans to help amateur athletes leverage data for better results in a similar way to professionals.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Company HQ
Prahran, VIC
Leadership
Will Lopes
(CEO & Managing Director)Joined Catapult in 2019 as CEO and Managing Director. Previously spent 19 years at Audible in a number of roles, including Executive Vice President of International Operations and CRO. They also founded Corridor Services where they served as the CEO.
Salary benchmarks
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