Solutions Engineer, UpKeep
Computerized maintenance management system software platform
Be an early applicant
Computerized maintenance management system software platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To give facility management and maintenance teams the tools they need to increase productivity.
Role
Who you are
- 2+ years as a Sales Engineer / Pre-Sales Solutions Engineer within B2B SaaS
- 2+ years software sales experience and proven track record of meeting sales goals
- Proven ability to build targeted pre-sales solution packages from scratch
- A strong understanding of complex sales cycles and contract reviews
- Proficient with Salesforce, Google Suites and virtual conference systems
- Self-starter that thrives in fast-paced environments with the demonstrated capacity to lead, motivate and work well with others
- Outstanding analytical, problem-solving, organization, prioritization and multitasking skills
- Excellent in-person and web presentations skills
- Strong written and verbal communication skills
- Possesses ability to successfully multitask and manage calendar and multiple streams of communication, both internal and external
- Comfortable working in a fluid work environment; possesses ability to be flexible when changes occur with process and team
- Proven business acumen
- Maintain project plan and other project documents
- Must be assertive, receptive to input, skillful at managing relationships (personable, persuasive)
- Experience with Cloud & SaaS domain knowledge
- Quickly synthesize discussions and conversations into detailed meeting notes
- Detail oriented, organized, and can quickly diagnose and fix implementation issues, while also looking for continuous improvement
- Communication and relationship-building skills, as this role requires cross-functional collaboration with diverse stakeholders
- Ability to set and communicate clear expectations
- Ability to work effectively and achieve results in ambiguous situations
- Independent, adaptable and can thrive in a fast-paced environment
Desirable
- Receptive to change – is flexible. Seeks and adopts improved approaches and processes
- Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance
- Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary
- Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs
- Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn
- Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives
- Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work
- Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values
- Act as a good citizen of UpKeep
What the job involves
- As a Solutions Engineer you will work with the Sales team to close deals using deep technical product expertise
- Build out and maintain the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy
- Leverage product, customer advocates, professional services and market knowledge to lead the technical aspects of complex sales cycles in collaboration with the Sales team
- Utilize industry best practices, knowledge, and UpKeep platform to prescribe solutions for complex workflows and challenges
- Identify and prescribe professional services to support workflow solutions
- Focus on ensuring successful deals by developing and running customized product demonstrations and managing proof of concept pilots/trials
- Establish yourself as a key contributor and value driver by assisting complex discovery calls, unpacking prospective clients' current and desired future state, and crafting product demonstrations based on discovery calls
- Assist in managing and gathering critical information cross-departmentally to respond to RFP/RFI inquiries
- Act as a liaison and key cross-department collaborator providing feedback with our Product, Engineering, Implementation, Customer Success, and Marketing teams
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and including global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
35% female employees
-5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home
- Stock Options
- Unlimited Vacations
- Medical, Mental, Dental, & Vision
- 401k Plan
- Paid Parental Leave
- Located in Westwood
- Dog Friendly Office
Company values
- Customers over revenue - We treat our customers the way we’d like to be treated. We anticipate their needs, actively listen to their requests, and care deeply about creating value for them. At the end of the day, it’s more important for us to do right by the customer than to worry about the most lucrative option
- Grit over prestige - We offer solutions, even if that means trying something new, in order to further the goals of our organization and customers. To honor our commitments, we face hurdles head on and think creatively to solve any problems in our path. When faced with the question, “Can we do X?” our instinctive answer is never simply “no,” it’s “no, but we CAN do Y instead.”
- Progress over perfection - We understand that our product and team always have potential to improve. We continuously develop our product in a way that helps our customers grow. When taking on a new project - we focus on moving quickly, not waiting until everything is perfect. As a team, we acknowledge mistakes, humbly embrace feedback, and pursue experiments with zeal
Company HQ
Westwood, Los Angeles, CA
Articles
Leadership
Ryan Chan
(CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
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