Customer Success Operations Manager, EliseAI
$110-130k
+ Stock options
More information about location
4-5 days a week in office (Midtown south, NY)
AI leasing agent & assistant
Open for applications
AI leasing agent & assistant
101-200 employees
Open for applications
$110-130k
+ Stock options
More information about location
4-5 days a week in office (Midtown south, NY)
101-200 employees
Company mission
To improve business efficiency without sacrificing human connection, and to make quality housing more accessible.
Role
Who you are
- 3+ years of experience in customer success facing roles within tech, SaaS, is a plus
- Proven experience with Customer Success platforms such as Planhat and Salesforce
- Proficiency with APIs and webhooks for system integrations and automations
- SQL knowledge for database queries and reporting
- Strong problem-solving skills with the ability to troubleshoot technical issues
- Excellent organizational skills and attention to detail in managing multiple workflows and data sets
- Strong communication and collaboration skills to work with cross-functional teams
- Ability to analyze data and generate insights to support business decisions
Desirable
- Experience in a SaaS environment
- Familiarity with other automation platforms like Zapier
- Basic coding skills (e.g., JavaScript, Python)
- Understanding of customer success metrics and reporting
What the job involves
- We are looking for a Customer Success (CS) Operations Manager to join our team at EliseAI
- You will play a key role in optimizing our Customer Success processes, leveraging our technology stack, and ensuring smooth integrations across systems
- This role focuses on ensuring that our CS team has the tools, data, and processes necessary to provide exceptional service to our clients
- Support and manage the implementation and optimization of our CS tech stack, including Planhat and Salesforce
- Work with webhooks and APIs to streamline customer data flows between systems, ensuring accurate and timely reporting
- Collaborate with the Customer Success and Operations teams to build efficient processes for onboarding, renewals, and client health monitoring
- Maintain and manage system integrations, workflows, and automations that support customer lifecycle management
- Design and generate reports and dashboards to provide actionable insights on key CS metrics
- Troubleshoot and resolve any system or data issues impacting the CS team
- Manage custom configurations, fields, and workflows in Salesforce and Planhat to meet the evolving needs of the CS team
Our take
Contactless human interaction through technology has thrived in recent years, and this has impacted the real estate industry greatly. A significant reexamination is needed in regard to how estate agents serve and communicate when in-person interactions are less feasible. EliseAI, previously MeetElise, provides AI-powered leasing agent software that aims to solve this problem.
The company deploys machine learning to fill communication gaps between agents and clients, in addition to providing mixed reality solutions for digital property viewings. The startup claims that their software increases conversion rates from traditional leasing methods and tools by more than 65%, responding instantly to 90% of custom inquiries for over 250,000 properties. 60% of the top 50 real estate businesses in the US use EliseAI, whilst 30 million residents and prospective customers have had conversations with the AI.
Estate agents across the globe have developed digital platforms to serve customers digitally. However, EliseAI presents an all-in-one solution that aims to support estate agents and their clients, regardless of whether in-person communication is possible. Funding secured by the company will be used by to propel its growth and prop up its already secured equity capital.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Aug 2024
$75m
SERIES D
Jun 2023
$35m
SERIES C
Total funding: $141.9m
Company benefits
- Equity
- Medical, Dental and Vision premiums covered at 100%
- FSA & HSA plans
- Commuter benefits
- 401k
- Long & short-term disability, and life insurance
- Unlimited PTO
- Up to 12 weeks fully paid parental leave
- Flexible hours
- Paid lunch
- Development opportunities
- Fitness stipend
- Social events
Company values
- Be Great, Do Good - We think big and act intentionally to have a positive impact on the world
- Be An Owner - Identify problems, start and own your projects, communicate your progress, and measure its success
- Progress Over Perfection - Don’t let the instinct to make things perfect prevent you from moving forward
- Dive Deep - The best problem solving happens when you thoroughly investigate and analyze an issue
Company HQ
Midtown South, New York, NY
Articles
Leadership
Minna Song
(CEO)Majored in Computer Science at MIT, and studied at the University of Cambridge. Interned at Microsoft and then co-founded Influencers Required in 2014.
Stoyan Stoyanov
(CTO)Studied Computer Science at the University of Cambridge, graduating in 2014. Co-founded Influencers Required with Minna.
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