Head of Community, Duolingo

• Experience managing and growing online communities at scale, ideally for a consumer brand with strong word-of-mouth
• Instincts for tone, voice, and engagement that balance Duolingo’s playful personality with clarity and credibility
• Proven ability to build trust with moderators, ambassadors, and community members
• Cross-functional experience with Product, Customer Support, Communications, and Marketing
• Deep understanding of internet culture, fan engagement, and emerging community trends
• Experience building and leading high-performing community teams
• A data-driven mindset, comfortable setting goals and measuring qualitative and quantitative impact
• 7+ years in community management and social engagement
• Success in managing online reputation and navigating discourse
• Excellent communication skills with adaptable voice across platforms
• Strong leadership and cross-functional experience
• Active Duolingo user

Desirable

• We’re looking for a Head of Community to lead Duolingo’s global community strategy
• In this role, you’ll nurture, grow, and empower our most passionate learners and fans, shaping how they connect with each other and with our brand—driving engagement, loyalty, and advocacy. By fostering authentic relationships, launching programs, and bridging learners with internal teams, you’ll strengthen brand love, manage reputation, and transform community into a driver of growth and retention
• Define and implement a global community strategy aligned with Duolingo’s brand and business goals
• Build thriving communities across platforms (Reddit, Discord, etc.) and expand into new spaces
• Develop community management strategies, responses, and programs (online and offline)
• Establish and track KPIs for sentiment, engagement, growth, and business impact
• Act as the bridge between learners and internal teams to surface insights, close feedback loops, and inform decision-making
• Partner with Product to help shape community and social product features