Customer Success Executive, Oddbox
£30k
+ £5K performance based commission
More information about location
Sustainable fruit and vegetable box subscription
Be an early applicant
Sustainable fruit and vegetable box subscription
21-100 employees
Be an early applicant
£30k
+ £5K performance based commission
More information about location
21-100 employees
Company mission
To fight food waste, one curvy cucumber at a time.
Role
Who you are
- Excellent phone manner and natural conversational ability
- Strong listening skills and ability to build rapport quickly
- Customer-service mindset (relationship-first, not pushy sales)
- Attention to detail and accurate record keeping
- Organised and efficient working style
- Comfortable working independently
- Retail and/or customer service experience
- Experience handling customer conversations by phone
- Comfortable working to performance targets
- Builds relationships rather than “closes deals”
- Curious and empathetic
- Resilient and positive
- Motivated by quality conversations, not just volume
- Genuinely cares about Oddbox’s mission and reducing food waste
Desirable
- Experience in outbound call campaigns (e.g. welcome calling, reactivation or retention)
- Experience in subscription or D2C environments
- Flexible with working hours where needed
What the job involves
- We’re looking for a thoughtful and engaging communicator to join our Customer Happiness Team and help customers rediscover Oddbox
- This role is about reconnecting with customers who’ve shown interest in returning to Oddbox but haven’t quite taken the final step. Through personalised, tailored conversations, you’ll help to bring them back on board - not just for one box, but for the long term
- This isn’t hard-sell telesales. It’s relationship-led, values-driven outreach with purpose
- Make outbound calls to lapsed customers
- Have personalised, engaging conversations tailored to each customer’s circumstances
- Clearly explain updates, improvements and new offerings at Oddbox
- Capture accurate notes and feedback to support team insight
- Respond to follow-up customer emails and queries
- Represent Oddbox’s mission and values in every interaction
- Role breakdown:
- 80% outbound calling
- 20% follow-up customer service (email and admin)
Salary benchmarks
Our take
Oddbox is tackling food waste head-on by offering sustainable fruit and vegetable subscription boxes. The company partners with local farmers to source produce that would otherwise go to waste - often due to imperfections or surplus - ensuring that misshapen fruit and veg gets a second chance.
As a Certified B Corporation, Oddbox not only help sreduce food waste but also works towards a more sustainable food system. So far, the company has rescued the equivalent of over 121M meals, showing the significant impact of its mission.
Despite facing challenges in the past due to shifting market conditions for DTC brands, Oddbox is optimistic about 2025. With its path toward profitability in sight, the company is poised for a strong comeback, making its next steps into growth and expansion an exciting one.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$0.1m
GRANT
Aug 2021
$21.3m
EARLY VC
Total funding: $25.6m
Company benefits
- 33 days holiday per year (incl. Bank Holidays)
- 4 'Not-Sick' Days per Year
- Access to Health Cash Plan
- Cycle to Work Scheme
- Learning & Development Budget
- 2 days Volunteering Allowance per year
- Discount on Oddbox fruit and veg
- Employee perks via Perkbox & Charlie HR
- Flexible Working Hours
Company HQ
Nine Elms, London, UK
Leadership
Emilie Vanpoperinghe
(Co-Founder & CEO)Previously worked at Girl Effect for 5 years, first as Finance Manager then as Director of Finance and Operations. Prior to that, they worked at BT as a Senior Finance Manager and at 3M, India as a Financial Analyst and Accounting Manager.
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