Product Designer, Common Room
+ Equity ownership
Customer intelligence platform
Be an early applicant
Customer intelligence platform
101-200 employees
Be an early applicant
+ Equity ownership
101-200 employees
Company mission
To put companies in the driver's seat of the modern customer journey by helping them tap into the product usage trends, social intent, and community conversations that fuel growth.
Role
Who you are
- A mid-level-to-senior product designer with 5+ years of experience. Familiarity with B2B SaaS is preferred, though for outstanding candidates this is not a strict requirement
- A clear communicator in writing, in person, and in design
- Passionate about how design and design thinking can help with how someone understands a problem and executes on solutions when creating a product from zero to one
- Able to keep your eye on the prize with the big picture, but can also get into the details of how a product should work with an eye for frictionless user experiences and clear customer value
- Able to break down complex problems into simple solutions and execute on them quickly. Proactively move initiatives forward and consistently lead design on products from start-to-finish with limited direction
- Scrappy and practical with a balanced approach to speed and quality, though can be inventive when the status quo simply isn’t going to work
- Able to thrive in a dynamic, changing environment and know when to set up or use certain processes (and also when not to — remember, think scrappy)
- Highly collaborative, caring about teammates, and strive to improve the team and culture
What the job involves
- We're looking for a product designer to help shape, build, and ship products and features that transform a company’s go-to-market motion into one that’s intelligent, AI-augmented, automated, and enriched
- This allows sales, marketing, and revenue teams to reach the right person with the right context at the right time
- We are creating a new category in B2B customer intelligence
- There is no shortage of opportunity -- if you feel energized and excited by this and love creating clarity from chaos, then this is the team for you
- Product Designers at Common Room have a generalist role
- You will deeply understand customer needs, explore solutions with breadth and fidelity, critique early and often, and craft the UI with no detail overlooked
- You lean on your partners in engineering, product and marketing to represent a diversity of viewpoints so what we build is well-considered and valuable to all of our customers — present and prospective
- Partner with Product Management when defining a product or feature’s development lifecycle
- You will help identify problems or areas of opportunity in the product for our customers, research how competitors do (or don’t) approach these problems, explore solutions, review with leadership, refine, ship, and support
- Partner with Engineering and be directly responsible for the product UI and experience
- If you see something worthy of a change in the product, take action and propose a solution
- Help make our customers fall (even more) in love with Common Room as they use it every day
- Be comprehensive in your craft — explore a range of solutions, show flows and interactions in detail, consider the corner cases, and aim for precision in your work
- Own an entire area of the product, yet jump into other parts at a moment’s notice
- Lead by example, bias toward action, and don’t strive for perfection
- Be self-sufficient yet willing to ask for help early and often
- Contribute to the Common Room design system to ensure quality, consistency, scalability, and self-service as we move quickly to build out experiences
- Be agile and flexible as requirements inevitably change, leveraging the knowns and embracing the unknowns
- Know when to invent and when to re-use existing patterns and components
Our take
Today, organizations are increasingly influenced by their user communities and advocates who provide feedback across various channels. The challenge lies in aggregating and acting upon this feedback efficiently, and Common Room is tackling this issue by providing a "high-intensity signal" that helps organizations make sense of community interactions.
Common Room is an intelligent community growth platform that helps companies foster stronger connections with their communities by bridging the gap between organizations and their people. Its goal is to leverage community engagement as a competitive advantage, facilitating user interactions and gathering valuable product feedback.
With a broad target market that encompasses organizations of all sizes and industries, Common Room is well-positioned to address the growing need for improved community engagement solutions. Its innovative approach to connecting organizations with their community, along with successful funding rounds, suggests a promising future in the evolving landscape of software and community engagement.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Mar 2022
$52m
LATE VC
Mar 2021
$32.3m
SERIES B
Total funding: $104.9m
Company benefits
- Full coverage health, dental, and vision insurance
- Unlimited paid time off and paid holidays
- 401(k) self contribution program
- Stipend to make your workspace shine
Company values
- Be Customer-centric: We work backward from the needs of our customers. The crisp articulation of customer value guides our decisions
- Strive for Simplicity: We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building
- Make it Happen: We are quick to take the first step and prioritize decisiveness over fear of making a mistake. We don't confuse motion for movement and we measure ourselves on impact over actions
- We're In this Together: We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on trust, enablement, and transparency
Company HQ
Central Business District, Seattle, WA
Articles
Leadership
Linda Lian
(Co-Founder & CEO)Previously a Senior Product Manager at Amazon. They also worked as an Associate at Madrona Venture Group and as a Senior Financial Analyst at Lookout.
Viraj Mody
(Co-Founder & CTO)Previously worked in Engineering roles at Microsoft, Dropbox, and Convoy.
Tom Kleinpeter
(Co-Founder & Chief Architect)Previously co-founded the personal music streaming service Audiogalaxy in 2008 and served as the CTO until it was acquired by Dropbox in 2012. They also worked in multiple Engineering roles at Dropbox.
Francis Luu
(Co-Founder & Designer)Previously worked at Facebook and Microsoft.
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