Solutions Engineer, Bolster AI
$100-250k
+ Equity
More information about location
Phishing and scam protection for the internet
Open for applications
Phishing and scam protection for the internet
21-100 employees
Open for applications
$100-250k
+ Equity
More information about location
21-100 employees
Company mission
To stop evolving phishing and impersonation attacks across all channels with near-perfect AI accuracy, protecting users from online scams and threats.
Role
Who you are
- 5+ years of experience in Solutions Engineering, Sales Engineering, Security Engineering, or a related customer-facing technical role
- Experience supporting SaaS, cybersecurity, or other technical solutions in enterprise customer environments
- Working knowledge of cybersecurity concepts and technologies, preferably including digital risk protection, phishing, brand impersonation, threat intelligence, external attack surface management, or related disciplines
- Strong technical aptitude with the ability to quickly learn products, APIs, integrations, and customer environments
- Experience delivering product demonstrations and conducting technical evaluations or proof-of-value engagements
- Ability to translate technical capabilities into customer outcomes and business value
- Strong written and verbal communication skills with the ability to engage both technical and business audiences
- Ability to troubleshoot technical issues and work collaboratively with internal teams to identify solutions
- Strong organizational skills and the ability to manage multiple customer evaluations and priorities in a fast-paced environment
- Collaborative approach and experience working with Sales, Product, Engineering, and Customer Success teams
What the job involves
- The Solutions Engineer is a customer-facing technical partner who works closely with Sales to help prospective customers understand, evaluate, and successfully validate Bolster’s platform
- This role combines technical expertise, strong communication skills, and a consultative approach to uncover customer needs, demonstrate relevant capabilities, and guide customers through technical evaluations
- The Solutions Engineer supports the sales cycle from technical discovery through solution validation, including product demonstrations, proof-of-value engagements, integrations, and technical due diligence
- This role also serves as an important connection between customers and Bolster’s Product, Engineering, and Customer Success teams by sharing feedback and helping ensure a smooth transition from evaluation to adoption
- Partner with Account Executives as the primary technical resource throughout the sales process, from discovery through technical validation and close
- Conduct technical discovery to understand customer environments, security challenges, workflows, integration requirements, and success criteria
- Translate customer requirements into solutions using Bolster’s platform and capabilities
- Deliver engaging product demonstrations, technical presentations, and workshops tailored to customer use cases and priorities
- Plan and execute proof-of-value engagements, including defining scope and success criteria, configuring the solution, troubleshooting technical issues, and presenting results
- Help customers understand deployment requirements, APIs, integrations, data flows, authentication, and other technical considerations
- Address technical questions and objections throughout the evaluation process and clearly communicate Bolster’s capabilities and differentiators
- Partner with Customer Success to support a smooth handoff from pre-sales evaluation to implementation and adoption
- Collaborate with Product and Engineering to communicate customer feedback, product requirements, and technical challenges identified during sales engagements
- Develop and maintain reusable technical resources, including demo environments, integration examples, technical documentation, and enablement materials
- Stay current on cybersecurity trends, competitive solutions, and evolving customer requirements related to digital risk and online fraud
- Perform other duties and responsibilities as assigned by management
Our take
Fraud is a multi-billion dollar problem for businesses of all sizes and, as more activity moves online, it can put a real dent in user trust. So fraud-prevention platforms, like that offered by Bolster AI (previously RedMarlin), have never been more crucial to operations.
Bolster uses AI to automate the process of reviewing and categorizing sites to find fraudulent activity. With things such as phishing sites on the rise, this automated approach is future-ready for the changing needs of businesses.
Bolster’s team includes industry veterans from leading companies like McAfee, Cisco, and Symantec, so they have a wealth of hefty imported experience on board. In 2024, a new CEO was also brought in and is leading the company into its next phase of growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Company HQ
Santa Clara, CA
Leadership
Rod Schultz
(CEO)Rod is currently a Member of the Forbes Technology Council and an Advisor at Bee Partners. Prior to joining Bolster in 2024, he was a Senior VP of Product at DUST Identity and the Head of Product Security & Privacy at Zoom.
Jeff Klinkrodt
(CFO)Prior to joining Bolster in 2023, Jeff spent nearly8 years at vArmour as the VP of Finance. He was also an Advisor at Agylytyx for 5 years and a Senior Director of FP&A at ON24 for 4 years. Before that, he spent nearly 12 years at Cisco in various roles, including Senior Controller of Corporate Portfolio Management.
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