Customer Support/Claims Specialist, 1stDibs
Denver Pay range $20.75 - $23.25 USD + Equity
Online marketplace for design lovers
Be an early applicant
Online marketplace for design lovers
201-500 employees
Be an early applicant
Denver Pay range $20.75 - $23.25 USD + Equity
201-500 employees
Company mission
To enrich lives with extraordinary design.
Role
Who you are
- This is a cross-disciplinary position that requires excellent organizational skills, judgment, well-developed critical thinking & communication skills, & the ability to excel in ambiguous & quickly changing situations
- Excellent verbal and written communication skills via phone and email
- Experience in resolving customer issues using critical-thinking, judgment and customer support skills
- Can set priorities in ambiguous and rapidly changing situations
- Comfortable contributing to a collaborative team environment
- Being able to multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
What the job involves
- Investigate flagged transactions
- Serve as a point of escalation for front-line teams, including Support or Trade as examples
- Interpret and enforce 1stdibs policies for buyers, dealers, and internal 1stdibs teams
- Use exceptional judgment and intuition to mitigate financial and operational risk
- Develop and execute internal and external processes for responding to policy violations
- Contribute to the development of policies and features aimed at building marketplace trust for both buyers & dealers, directly impacting the success of 1stdibs
Our take
1stDibs is an eCommerce platform that caters to luxury, high-end, and antique goods, bringing together dealers, makers, and buyers in one online space. By focusing on rare and collectible items, 1stDibs has carved out a niche that sets it apart. With this approach, the platform aims to bridge the traditional barriers of geography and time that typically hinder the luxury goods and collectors market.
Founded in 2001, 1stDibs has cultivated a highly curated environment for its customers. While the platform only has tens of thousands of active users, these users are highly engaged and willing to invest significantly in quality items. In 2020, for example, the average 1stDibs user spent over $%,500, with each order averaging more than $2,500 - proving the site's appeal to serious buyers and collectors looking for rare treasurez.
With this success, the company is expanding beyond its online roots, with exciting ventures into offline experiences. A major milestone in this shift is the partnership with The Agency, marking the beginning of a broader strategy to combine digital and physical touchpoints. As the company continues to grow, it will be interesting to see how it bridges its online success with the offline experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2019
$76m
SERIES D
Jan 2014
$15m
SERIES C
Total funding: $193m
Company HQ
Flatiron District, New York, NY
Leadership
David Rosenblatt
(CEO)They joined 1stdibs in 2011 as CEO. Prior to this, they were the President of Display Advertising at Google, and CEO at DoubleClick.
Matthew Rubinger
(CCO)They joined 1stdibs as CFCO in 2022. Prior to this, they spent 8 years at Christie's in a number of roles, including Deputy CMO and Global Head of Marketing and Design. They were also a Director at Heritage Auctions and Portero.
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