Workplace Experience Manager, Persona
$90-110k
5 days a week in office (Lower Manhattan, NY)
Identity verification infrastructure solution
Open for applications
Identity verification infrastructure solution
201-500 employees
Open for applications
$90-110k
5 days a week in office (Lower Manhattan, NY)
201-500 employees
Company mission
To create the ideal identity verification experience for your business and customers.
Role
Who you are
- 3-4 years of Workplace Experience and Office Management; experience within a technology or startup environment strongly preferred
- Willingness to be onsite 8:30 AM - 5:00 PM (Monday - Friday) with occasional overtime
- Strong organizational and creative skills, with keen attention to detail and the ability to manage multiple, shifting priorities effectively
- Proven track record of being proactive, solving problems, anticipating others’ needs, and driving projects to close
- Experience organizing internal events, working with vendors, contracts, and related documents
- Excellent written and verbal communication skills
- Demonstrated ability to thrive in a fast-paced environment with high standards of excellence
- Work involves extended walking, reaching, bending, stooping, pushing, and/or pulling. Must be able to comfortably lift up to 20 lbs
What the job involves
- Persona is excited to welcome a Workplace Experience Manager to our team
- As our first New York City-based Workplace hire, you’ll be a key member of our broader Workplace team - playing a pivotal role in nurturing and evolving a people-first culture that keeps our team connected, engaged, and inspired through modern, thoughtful programs
- You’re someone who’s genuinely excited to create meaningful experiences for others
- Whether it’s how we gather, how we celebrate, or how we use our space, you’re always thinking about how the workplace can better serve the team
- Reporting to the Sr Business Operations Manager, you’ll own the experience of our NYC space while also partnering closely with our SF-base Workplace team
- In collaboration with the Workplace team, design and execute monthly, quarterly, and annual company-wide events that make the workplace more enjoyable, inclusive, and energizing, helping our culture thrive as we scale
- Serve as a cultural ambassador to the NYC office by creating a welcoming environment for both Personerds and guests
- Bring fresh ideas to refine and expand existing perks and programs, including but not limited to our events, food & beverage program, janitorial services, security, and other vendors
- Assist with space planning efforts to optimize the office layout, ensure common areas are tidy and meeting-ready, and maintain smooth onsite operations
- Support employees with all day-to-day needs and help shape a consistent, people-first workplace experience across both coasts
- ...and whatever else comes up in the day-to-day office life!
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention, and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded, and themed to create custom-tailored flows for any use case
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location, and behavioral patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts
Recently, Persona partnered with Member Driven Technologies (MDT) to enhance identity verification for credit unions. This partnership enables credit unions to adjust their identity verification flows in real-time based on risk signals, improving user conversion and fraud deterrence. The collaboration aims to streamline operations and strengthen fraud prevention, both digitally and in branches. Since founding, Persona has been scaling its offerings and now boasts a worldwide presence, serving clients in nearly every country and supporting 20 languages.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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