Workplace Experience Manager, Persona
$90-110k
5 days a week in office (Lower Manhattan, NY)
Identity verification infrastructure solution
Job no longer available
Identity verification infrastructure solution
501-1000 employees
Job no longer available
$90-110k
5 days a week in office (Lower Manhattan, NY)
501-1000 employees
Company mission
To humanize online identity by helping companies verify that their users are who they say they are.
Role
Who you are
- 3-4 years of Workplace Experience and Office Management; experience within a technology or startup environment strongly preferred
- Willingness to be onsite 8:30 AM - 5:00 PM (Monday - Friday) with occasional overtime
- Strong organizational and creative skills, with keen attention to detail and the ability to manage multiple, shifting priorities effectively
- Proven track record of being proactive, solving problems, anticipating others’ needs, and driving projects to close
- Experience organizing internal events, working with vendors, contracts, and related documents
- Excellent written and verbal communication skills
- Demonstrated ability to thrive in a fast-paced environment with high standards of excellence
- Work involves extended walking, reaching, bending, stooping, pushing, and/or pulling. Must be able to comfortably lift up to 20 lbs
What the job involves
- Persona is excited to welcome a Workplace Experience Manager to our team
- As our first New York City-based Workplace hire, you’ll be a key member of our broader Workplace team - playing a pivotal role in nurturing and evolving a people-first culture that keeps our team connected, engaged, and inspired through modern, thoughtful programs
- You’re someone who’s genuinely excited to create meaningful experiences for others
- Whether it’s how we gather, how we celebrate, or how we use our space, you’re always thinking about how the workplace can better serve the team
- Reporting to the Sr Business Operations Manager, you’ll own the experience of our NYC space while also partnering closely with our SF-base Workplace team
- In collaboration with the Workplace team, design and execute monthly, quarterly, and annual company-wide events that make the workplace more enjoyable, inclusive, and energizing, helping our culture thrive as we scale
- Serve as a cultural ambassador to the NYC office by creating a welcoming environment for both Personerds and guests
- Bring fresh ideas to refine and expand existing perks and programs, including but not limited to our events, food & beverage program, janitorial services, security, and other vendors
- Assist with space planning efforts to optimize the office layout, ensure common areas are tidy and meeting-ready, and maintain smooth onsite operations
- Support employees with all day-to-day needs and help shape a consistent, people-first workplace experience across both coasts
- ...and whatever else comes up in the day-to-day office life!
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded and themed to create custom-tailored flows for any use case.
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location and behavioural patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts.
An impressive partnership with MDT saw Persona enable credit unions to adjust their identity verification flows in real-time, strengthening fraud prevention. The company continues to attract funding which supports the scaling of its offerings and reach. In fact, in 2025, it reached a $2 billion valuation, which showcases the success it has had.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO & Co-founder)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO & Co-founder)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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