Operations Associate, Hook
£40-45k
+ Stock Options
3+ days a week in office
Predictive revenue growth platform
Open for applications
Predictive revenue growth platform
21-100 employees
Open for applications
£40-45k
+ Stock Options
3+ days a week in office
21-100 employees
Company mission
To reinvent how businesses engage with their customers and grow revenue from their existing customers using data and machine learning insights.
Role
Who you are
- A brilliant generalist: You will be helicoptered into all sorts of business areas, so you are able to get up to speed quickly and context switch with ease
- Exceptional organizational skills with the ability to manage multiple tasks, prioritise effectively in a fast-paced environment
- Proactive problem solver: You have a knack for identifying challenges and turning them into opportunities. You spot issues before they become problems and work proactively to solve them
- Passionate about AI - You actively use AI in your day to day and look for ways to be more efficient using the latest technology
- Adaptable: You can pivot where necessary and stay calm under pressure when priorities shift
- High attention to detail: You don’t skim over tasks, you ensure that work is completed in its entirety and no detail is overlooked
- Team player: You enjoy collaborating with diverse teams and are happy to get stuck into projects regardless of area (e.g. marketing, product, operations)
- High energy and a positive attitude: You bring enthusiasm and positivity to your work and are eager to contribute to the company’s success
What the job involves
- Operations is the central cog of Hook where you touch every aspect of the company
- By joining the team, you are entering a really varied and fast moving part of our business where you’ll work alongside other finance, talent and operations employees
- From this team, there are opportunities to develop into a specialisation or become a brilliant generalist for the business
- You will work closely with our current Operations Associate and Founder Associate, and report into our VP of Operations who will facilitate your development in the role
- Operational Projects: Own and track strategic operations projects for the business, ensuring actions are accomplished and deadlines are met. These projects can span every team in the company e.g. one day could be building a product dashboard, project managing a website redesign, creating a sales report or organising our annual offsite
- Enhance Business Efficiency: Supporting the Ops team with day to day aspects of running the business with a diverse range of operational topics including onboarding, internal tooling and compliance to ensure smooth running of our processes
- Event Strategy: Support the coordination of internal events, off-sites and team-building activities. You will focus on how we make our culture the best it can be from the content we present, the activities we run and the socials we organise across the team
- Content Creation: Create decks for the leadership team for a range of internal or external / customer facing use cases e.g. sales pitches, customer demos, hiring briefs etc
- Office Management: Assist with general office duties such as ordering supplies, managing office vendors, and ensuring the workplace runs smoothly
Salary benchmarks
Our take
Hook are developing a powerful machine learning platform that informs subscription businesses which enterprise customers they need to focus on, and what actions they need to take to increase loyalty.
With the increasing amount of companies offering subscriptions as their main or additional revenue streams, the type of insights Hook provide are particularly relevant. They want to change how businesses engage with their customers by harnessing the power of technology, which will require a strong technical team.
Backed by some of the top early stage investors in Europe – including LocalGlobe and Mulesoft founder Ross Mason – Hook has already started working with customers, including some of the fastest growing companies in the world.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
50% female employees
Company
Employee endorsements
Opportunities to learn
"We have an unbelievably diverse set of people, from an array of different backgrounds, all of whom have come together to form our amazing team. One..."
Funding (2 rounds)
Dec 2023
$11.4m
SERIES A
Apr 2021
$2.8m
SEED
Total funding: $14.2m
Company benefits
- Generous stock options for all employees at all levels
- Generous Bupa private medical insurance
- £80 flexible monthly wellness allowance on a prepaid card that you can use on things like gyms, yoga, healthy food, or whatever else makes you feel healthy outside of work
- Stunning modern private offices full of plants in a Victorian building overlooking Liverpool Street station with meeting rooms open to all, breakout spaces, dedicated desks, large screens throughout to share ideas, and fridges full of soft drinks, beer, snacks & fresh fruit
- Our flexible working is consistently rated 9.5/10 by our employees. The whole team is in the office on Tuesdays & Fridays and the rest is work where you want. We don't do start or finish times and we have a company culture of minimising internal meetings. Everyone has a key to our stunning private offices which are available 24/7 to use when you want
- Annual £500 learning and development budget for every employee on a prepaid card to spend on books, training courses, exams, or anything else which helps you progress at work
- 27 days holiday (excl. bank holidays)
- Office fresh fruit & snacks, weekly lunches, monthly team nights out, quarterly team events and an annual 2-day retreat (in 2021 we hired sailing yachts to the Isle of Wight)
Company values
- Customers come first - We go above and beyond in everything we do; always on the lookout for ways to make our customers happier
- Leadership is a state of mind - We all behave like leaders: accountable, inspiring, and willing to play an active role across the business
- Everyone on the same team - We support each other, learn together and share in each other’s successes. It’s our collective responsibility to look out for each other
- Ambition followed by execution - We’re passionate and brave, but always follow through on our big ideas, turning plans into detailed action
- Respect is our default - We treat everyone with kindness, act with integrity, and celebrate the diversity that makes our teams special
Company HQ
City of London, London, UK
Leadership
Firaas Rashid
(CEO)Led IT Operations at Credit Suisse, followed by CTO and Head of Customer Success EMEA for AppDynamics (acquired by Cisco for $3.7bn) growing the business from $170m to $550m in revenue in 2 years.
People progressing
Amelia joined Hook as a Business Operations Manager in February 2021. They were promoted after 6 months to Hook's Head of Business Operations, leading their own team of Operations Associates.
Diversity, Equity & Inclusion at Hook
Firaas Rashid (Founder & CEO)
- We live and breathe diversity through everything that we do - our primary goal as a company is to build the best workplace for ambitious people that want to be part of a team; the only way we do that is by having true diversity weaved through our DNA
- We think diversity is more than just ticking boxes - it means bringing in people from different backgrounds, experiences and opinions, and providing a safe space to work and express your opinions
- We believe that truly having a mixed team generates diverse opinions and thoughts leading our direction and this is the only way to create an incredible working environment that remains innovative and fun
- We're 50/50 on gender, many of us grew up abroad, our first software engineer and sales rep were both female and we've found pizza is the only universally liked food in the team (with a vegan option!)
- We make sure that our investors and suppliers match our company values and are are as diverse as we are - we don't work with suppliers that don't agree with our values
- We encourage you to stalk us on LinkedIn to see more about our backgrounds and understand more about our team
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