SMB Sales Manager, Loop Returns
$160-180k
OTE
$104-117k
BASE
+ Equity
Exchange and returns platform for Shopify brands
Be an early applicant
Exchange and returns platform for Shopify brands
201-500 employees
Be an early applicant
$160-180k
OTE
$104-117k
BASE
+ Equity
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- Experience in B2B SaaS sales, experience with Shopify or ecommerce would be a huge plus for us!
- You have progressive experience leading and managing Account Executives and/or Business Development Representatives who have delivered results that you’re proud of
- You’ve worked at a startup company (or a few) and know what it means to make it through the various stages of rapid growth
- Experience recruiting, hiring, and developing high-performing teams and leading them through continuous change as the day-to-day operating environment is evolved in order to scale
- Have an attitude that truly nothing is “not your job.” You should feel excited by the need to act like an owner to solve problems and dig in, wherever needed
- You have a collaborative work style and have created exceptional partnerships with your peers in Sales and Marketing as well as with other internal and external stakeholders, and quickly became one of their favorite people to work with
What the job involves
- This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career
- We’ve laid out the experience we think is important to set you up for success in this role
- But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements
- At Loop, we believe that flexibility and choice are what allow you to do your best work
- With our Blended Working Environment, you have options ranging from joining our HQ office (in Columbus, Ohio), opting into a Hub (a location with 4+ team members), or staying totally secluded (our version of remote)
- Our team is spread across the United States, select provinces in Canada (Ontario & British Columbia), and the United Kingdom
- Wherever you live, you can create the work environment that best matches your preferences and lifestyle
- Foster a high-performance, growth-oriented sales culture, where continuous improvement and energy are celebrated daily
- Develop and maintain a deep understanding of our market space, its players, our buyers and their pain points, our platform and the impact it has on the merchants we serve
- Drive sales efficiency and innovation, experimenting with new ways to source pipeline, optimize processes, and increase win rates
- Monitor performance metrics and proactively identify opportunities for individual and team improvement
- Coach and develop Sellers at all levels, ensuring faster ramp-up for newly promoted SDRs and AEs
- Problem solve with Sellers, peers and leaders to overcome challenges and to capture opportunities in the day-to-day operating environment across campaigns and outreach, on deals and within the end-to-end selling infrastructure
- Celebrate learning from both successes and failures, fostering a mindset of continuous growth
- Align your team with company goals and stay up-to-date on go-to-market strategies and industry trends
- Design and implement incentive programs that drive desired behaviors and outcomes
- Recruit, develop, and retain top talent, fostering career growth and mobility within the team and across Loop
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, off of substantial funding, Lopp Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Board Director & Founder)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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