Enterprise Product Support Engineer, K Health
$120-135k
+ Stock options
AI-driven primary care company
Open for applications
AI-driven primary care company
201-500 employees
Open for applications
$120-135k
+ Stock options
201-500 employees
Company mission
To help everyone get access to high-quality care.
Role
Who you are
- Bachelor’s Degree in a relevant field
- 3+ years of experience in product support, particularly with full stack applications
- Experience with product testing, QA, and training in a technical environment
- Strong skills in workflow design and product documentation
- Excellent communication and problem-solving abilities
- Ability to multitask and manage priorities in a dynamic environment
- Nice to have - Product marketing and/or internal training experience
What the job involves
- K Health is seeking an Enterprise Product Support Engineer who possesses strong experience with mobile and software products particularly in the context of digital healthcare
- In this key role, you will be instrumental in elevating patient care by proficiently triaging product issues and providing comprehensive training to our specialized team members
- Your expertise in technology will be pivotal in ensuring the smooth integration of our products within clinics, with a specific emphasis on optimizing product functionality, enhancing user experience, and streamlining internal workflows
- As a technologist - you’ll play a critical role in bringing a technical appreciation to less technical folks
- As the Enterprise Product Support Engineer you will be at the forefront of addressing the evolving needs of our healthcare product platform
- Your responsibilities will extend to identifying and resolving product issues, building incident response processes, training the team on new feature releases and helping build new product functionalities
- Your role is vital in maintaining a high level of product resilience and ensuring that our 24/7 technology meets the rigorous standards demanded by the industry
- Liaising with Clinics: Act as the primary product point of contact for clinics, understanding their needs and challenges
- Triage Issues: Quickly identify and troubleshoot product issues, coordinating and escalating to technical teams as needed for resolution
- Support Product Launches: Be the expert on new releases - evangelizing them to internal and exec stakeholders
- Feedback Collection and Analysis: Gather and synthesize feedback, to inform product improvements and training needs
- Documentation: Create product documentation, including release notes and troubleshooting guides
- Training: Provide training for new product features and updates
Our take
K Health is a telemedicine startup improving accessibility to primary care and medical information. It supplies an AI-powered and fully anonymized symptom checker, and an online 24/7 consultation service, that enables people to get more accurate diagnostic information faster.
Available through health plans, or directly through a mobile app, K Health's platform leverages predictive AI models to help optimize diagnosis and treatment. This, on top of its relative affordability, sets it apart from competitors that offer similar online consultation services.
Although many remain skeptical about the maturity of healthcare AI, interest remains high among professionals. As such, K Health continues to attract high levels of investment, the latest of which will help expand operations and supercharge its development efforts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jul 2024
$50m
LATE VC
Jul 2023
$59m
LATE VC
Total funding: $392.8m
Company benefits
- Equity in K Health for all full-time employees
- Our hybrid work schedule offers working from home and in-office days
- Up to 6 weeks of parental leave with additional leave offered through our 3rd party administrator, Sparrow
- 18 Vacation days, 5 sick days, and 2 personal days (plus days off for national holidays and multiple company-wide 3 day weekends per year)
- Choose between three comprehensive plans for your medical, dental, and vision (employees are also eligible to use our K Health app for free!)
- Gym Reimbursement for any employees who are enrolled in a medical plan
- K will match 100% of employee contributions to their 401(k) up to 3% of their salary, and then 50% up to 5%
- FSAs, HSA, Parking and Commuter accounts
Company HQ
Chelsea, New York, NY
Leadership
Adam Singolda
(Board Member)Currently Founder and CEO at Taboola. Worked as a R&D Manager in the IDF for over 6 years, before working as a TechStars Mentor in NYC.
Allon Bloch
(CEO)Former CEO of Hydrogen Health. Was a Partner at JVP before serving as CEO of Wix.com and founding mySupermarket and Vroom.
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